Who to contact if paid tests are incorrect. Tests are a lottery

And about the quality of analyzes in this laboratory, following a discussion in one of the social network groups.
I will quote the entire post here in full.
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Medical damage. PART 6. The myth about laboratory tests or the whole truth about INVITRO!

Today we’ll get personal by mentioning the name of the laboratory... Do you know what prompted me to write this article? But just yesterday on Facebook, in the pro-mam group, there was a thread in which it was discussed that many doctors do not advise taking in vitro tests. They say they are slacking, their blood clots, they lose tests, etc. Wow, let's take a closer look at what's really going on, otherwise the world of the Internet is full of rumors, yeah... And these rumors are from supposedly very authoritative doctors, yes, yes!!

I’ll say right away that I am not engaged, not affiliated and not lured in vitro, that is, I have no relation to this laboratory at all and never have had anything to do with it. Neither direct nor indirect, and people who believe rumors more than a person who has a valid certificate as a doctor of clinical laboratory diagnostics and has worked in one of the largest laboratories in Russia can cool their ardor, intending to accuse me of lobbying someone or something !

Let's start! So, the first myth. Invitro is a small basement laboratory, we have been there more than once, they are sitting in the basement. Cool down, comrades. Invitro is one of the largest players in this segment of medicine, and what you call a basement laboratory are just franchise offices that anyone can open by paying a couple of million and hanging an INVITRO sign. But this does not mean that the analyzes are done there. Invitro provides its franchisees with consumables, and the courier picks up the biomaterial at a strictly defined time and delivers it to its own laboratory, where the production process itself takes place... Yes, yes, that’s what it’s called!

Second myth. In invitro they do tests by hand and everything depends on the change of doctor. If migrant workers are on shift, they will do it wrong, so the blood clots and the results are incomprehensible. This is generally a rare nonsense. Firstly, such a laboratory per day, and such laboratories work around the clock, processes tens of thousands of samples, and if everything is done by hand, then the laboratory staff will be many thousands, which will lead to the fact that prices for analyzes will be tens of times higher than they are Now. Almost all analyzes are performed on automatic analyzers from leading global companies and their measurement accuracy is hundreds of times higher than when performed manually. Only microbiological cultures, determination of sensitivity to antibiotics and some ELISA and CLLA tests can be done by hand. [The laboratory now, judging by the “Equipment” section on the website, has at least 2 microbiological analyzers and a pre-analytical sorting system, i.e. they try to minimize manual work and the “human factor” in errors].

The third myth. Their test standards are incorrect. The medical textbook contains other norms for blood tests. This is a very common mistake here. Anything can be written in a textbook and it will be far from the truth. Each laboratory may have its own standards and may differ from the standards of other laboratories. Norms or REFERENCE VALUES are set not by the laboratory, but by the manufacturer of the consumables that the laboratory uses! unfortunately, many doctors don’t know this either and also refer to textbooks from the 60s and 70s, calling the laboratory and making a scandal that they don’t know how to interpret the analysis, since the references differ from those written in the textbook.....

The fourth myth. Invitro saves on tests and invents results without doing a real analysis. Well, I won’t comment on anything here at all, sorry. This is more like post-hangover syndrome. This is a judicial matter and each test tube that is sent to the laboratory is stored for up to 14 days after the analysis is completed and can be sent for re-work if there are doubts about the result or a re-order is needed for execution from the same test tube. This, for example, happens when an analysis has been performed, the result has come to the doctor, and he wants to look at some more parameters based on the result obtained. Then an additional appointment is made and a new sample is made from an existing test tube for analysis. By the way, few people know about this, but it can be used!
This is not to say that everything is smooth; there are problems in laboratory diagnostics. For example, 2-5% of all analyzes may be performed with errors. and this is not an in vitro problem, this is a global practice. Well yes, unfortunately...
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and now the traditional digression and the whole truth about doctors. The problem, comrades, is not in the laboratory, but in the qualifications of our doctors or, even worse, in the love of our people for self-diagnosis, self-prescription and self-medication.
Most errors occur not during the production of the analysis, but at the preanalytical stage, that is, at the stage of taking the analysis. There are certain rules of preanalytics that are violated by our doctors and franchisees left and right, this is due to the low qualifications of the medical personnel, but they do not want to admit this, it is easier to blame the laboratory.
For example, I have encountered scandalous surgeons who send pus to the laboratory for microbiological culture and determination of sensitivity to antibiotics. There are hundreds and hundreds of such examples. And among these doctors there are honored figures, doctors of science, professors. But none of them knows that horseradish can be grown from pus, since by definition these are dead microorganisms, blood plasma and the same dead leukocytes….. And something can only be grown from living…. But they are good at arguing and yelling and beating themselves in the chest that everyone is bad, but they are doing everything right!
Things are even worse with gynecologists. These people generally like to take tests without really understanding why and for what purpose, and even less understanding the rules for taking tests in gynecology. For example, for most gynecological smears it is necessary to take discharge from the vagina, urethra or cervical canal. But it is precisely the separated, not the allocated. Can't you hear the difference?? Well, gynecologists don’t smell it either and take what’s secreted, not what’s discharged. That is, what the vagina secretes by itself, that is, discharge, while according to the rules it is precisely necessary to completely remove these discharges and scrape the mucous membrane, that is, separate the epithelium. Most smears are performed using the polymerase chain reaction, or PCR, method, in which blood and mucus can act as an inhibitor of the reaction and lead to a false negative result.
And so we can continue to tell, and there is a lot to tell. Each technique has preanalytical rules and those who carry out the analysis should know them.

So, the results! A minimum set of knowledge, so to speak!

1. If you do self-diagnosis and prescribe tests, then take the trouble to read multi-volume works on laboratory diagnostics or at least call the medical department of the laboratory and find out the rules for taking a particular test.

2. Reference values. We remember that they may differ from each laboratory, and if you take tests over time, then they should be taken in one laboratory, and not in several, then you will be able to clearly track the dynamics and evaluate the quality of treatment. [My article about ].

3. It is always better to donate blood from a vein rather than from a finger. Unfortunately, many doctors claim that it is better to donate blood from a finger, especially for young children. This is mistake! Modern tubes are vacuum, which ensures their filling with blood along a pressure gradient and minimal trauma, as well as the preservation of blood due to the lack of contact with the external environment and the presence of a preservative inside the tube, while all these criteria are absent when taking blood from a finger. This procedure is much more traumatic and the degree of reliability of the analysis may be lower than when taken from a vein.

4. Spermogram. It’s better to hand it over not at a collection point located far away, in the franchisee’s office, but at a collection point located in the laboratory itself, this will ensure a minimum delivery time to a laboratory doctor and a more reliable result. By the way, here it should also be remembered that having received not very good spermogram results, a competent doctor does not rush to prescribe treatment, but investigates all the reasons, collecting information about the preanalytical stage and concludes about the need to prescribe treatment only based on the results of 2-3 spermograms taken for a certain period of time.

5. Blood culture for sterility. In general, I do not recommend taking this test, which doctors love to prescribe. This is complete nonsense. Blood is inherently sterile BY DEFINITION! There are no bacteria from which colonies can be grown and a microbiological test for antibiotic sensitivity can be done. If a doctor prescribes this test, then he is a complete idiot! IMPORTANT TO REMEMBER! a disease in which the blood ceases to be sterile is called SEPSIS, motherfucker... Google it and look at pictures of what a person with sepsis looks like. He doesn’t go to doctors, he lies there and passes into another world... You can take his blood for sterility, but from others it’s pointless!

6. General blood test. You can take it not only in the morning and not only on an empty stomach. If you ate and took a general blood test immediately after eating, then you don’t have to worry, its reliability will not decrease, but this does not apply to biochemical tests!

7. Hormones! It is very important to know preanalytics! Many hormones have rhythmic peaks of production and some hormones should be taken strictly at a certain time, as well as at rest. For example, prolactin, beloved by gynecologists, tends to significantly increase for almost any reason (I’m exaggerating, of course). And if you have elevated prolactin, this is already a reason for the doctor to prescribe an x-ray of the sella turcica or an MRI of the pituitary gland, while you just need to redo the analysis or take the trouble to find out under what conditions the analysis was collected. A prolactin value above 800-1000 units may indicate the likelihood of the presence of an adenoma (prolactinoma) of the anterior pituitary gland. Do not rush to immediately do an MRI of the brain and faint with your doctor; often it is enough just to retake the test to make sure that everything is OK.

In general, by tradition, I wish you all good health, Nikita Yuryevich Istomin, clinical laboratory diagnostics doctor, obstetrician-gynecologist, ultrasound diagnostics doctor, osteopathic doctor, was on the air with you. Hello to the group, I hope I answered your questions. If you have any other questions, I will try to answer!
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Recently, making money on the Internet has become increasingly popular. And this is not surprising. Who doesn’t want to earn money, but at the same time not have to get up every day at seven o’clock in the morning, travel on crowded public transport, sit all day in a stuffy office, listen to the screams of their superiors and the ridicule of their colleagues.

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And scammers began to actively take advantage of this. Especially in the field of various types of financial services. Trusting people, in particular pensioners, are easily fooled by the opportunity to make quick and easy money, which pseudo-brokers very skillfully lie to them about, and voluntarily give away their last money. Moreover, under pressure from scammers, they are even ready to take money on credit and then give it to the scammers.

Such scammers include, in particular, the Financial Management company. As the name itself suggests, it simulates trading on the Forex stock exchange. This in itself is already very risky and dangerous.

Like all other pseudo-brokers, Financial Management tries to pretend that they operate honestly. In fact, they simply deceive people, using specially designed fraud schemes for this purpose.

Inconsistencies between addresses

The fact that Financial Management is a fraudulent company is already indicated by inconsistencies between the addresses and contact information listed on their website. The telephone numbers indicated are Russian and Austrian. And the main office is located in Malta.

So where is this scammer actually located? And does he even have a real address?

No analysis of blue chips

Absolutely any broker, if he is truly conscientious, must conduct an analysis of the so-called blue chips. This is necessary in order to help clients trade Forex correctly.

Financial Management completely lacks blue chip analysis as such. If you enter the corresponding query in the Yandex search engine, the system will provide links to other sites altogether. There will not be a single word about Financial Management. Instead, it provides links to truly honest brokers, in particular VTB.

And since Financial Management does not analyze blue chips, then by and large it cannot be called a broker.



QUIK terminal is missing

A broker whose activities are truly legal provides its clients with a QUIK terminal, which is a special program for trading on the stock exchange.

Let's see if Financial Management has one. To do this, again, we will use Yandex search. So what do we see? Nothing again. Only links to the terminal itself.

What does this mean? The fact that Financial Management only pretends to be a bona fide broker, but in fact it is not one.

Forex calculator missing

The most important sign of a broker’s integrity is the presence of an online Forex calculator. It would seem that Financial Management definitely should have taken care of this. But no, we enter the corresponding search query in Yandex and look at the search results.

Here the system immediately tells us that this broker is a scammer. Otherwise, they would have placed an online calculator on their website so that clients could calculate everything themselves.

From the documentation on the scammers' website there is the following:

1. Terms and Conditions;
2. Policy for depositing and withdrawing funds;
3. Anti-money laundering policy;
4. “Know your client” policy;
5. Privacy Policy;
6. Risk Notice.

In general, the reputation of the Forex broker Financial Management on the Internet cannot be called good. If you analyze the top Yandex results, 2 out of 3 reviews will be negative. And this is almost 67 percent.



In their negative reviews about Financial Management, people write that this pseudo-broker drains the deposit under the guidance of “experienced analysts” who are constantly changing. Also, deceived clients complain that their honestly earned money is not withdrawn to them.

Reviews

To prove the above, we attach screenshots of real reviews from people who became victims of Financial Management scammers.

Victim's story

On July 18, 2019, I registered on the financial-management.group website, passed verification, sent a scan of my passport, driving license and my photo with a Sberbank card, deposited 50,000 rubles into my account. Calls from their company started coming in 3 months before I registered. How persistent Alexey talked to me. They found me themselves. After verification, they assigned me a manager, Mark Naumov, who called me every day except weekends, so we traded with him for 10 days, not a bad result for 10 days, about 130 euros plus. Immediately withdrew 100 euros through a Qiwi wallet minus 10%. On the site, I traded independently with its help; I did not connect any remote control programs like AnyDesk and no one except me had direct access. All deals were closed only thanks to my actions. August 1, 2019 Mark tells me that you can buy shares of some company and earn 1000 euros from it, but for this you need to deposit 5300 euros (he cleverly scammed me and hurried me), they provided the loan over the phone. I said my full name, account number and code word, after which the money appeared in my account. This way I earned 998 euros. Then the next day I deposited 5,300 euros from my Sberbank card to them via Bitcoin. On the same day I tried to withdraw 1000 euros from my account, it turned out that the money came through a Qiwi wallet, minus 10%. On the same day, after such success, Mark began to “drown” me, I bought shares of various companies and that same evening -2500. Another day later - 4500. Mark said no need to worry, the situation will normalize, you just need to wait. But nothing happened. Mark says there is a way out of this situation, you need to deposit 12,000 euros and we will earn 2,500 euros today, and in 3 days the same amount. You need to take out a loan over the phone in the amount of 12,000 euros. Which is what I did. Yes, as a result of such manipulations, I earned not 2500, but 3300 euros. I was happy. Then, as a result of a conversation on the phone, I tell Mark, let’s talk on Skype, send me a scan of your passport, so that I can be sure and insured, otherwise the amount would have to be transferred quite a bit. He says that we cannot send out our data and communication on Skype and Viber is prohibited. I became wary and started searching for information about the company via the Internet, but I didn’t find a single bad review. I found a broker in my city (Kotlas), he talked with Mark for 2 hours, but they didn’t come to anything. Then we checked everything with him, he advised not to transfer money to them, but we didn’t find any bad reviews. The next day I tell Mark to write off the loan from the amount that was in my account (about 20,000 euros), to which I receive the following answer: you need to first deposit 12,000 so that later you can withdraw your money, otherwise your account will be blocked. That's what they did

You can learn about another broker from an interesting article:



Conclusion

Financial markets themselves are very high-risk. Without the appropriate knowledge there is absolutely nothing to do there. Otherwise, you will simply lose your money. Moreover, there are now a lot of scammers who, under the guise of “trading assistance” and “guidance”, actually simply drain deposits made by clients. And the company FXNobel is one of the most striking examples of such scammers. Having gained trust in people, including pensioners and the disabled, they begin to deceive them, promising mountains of gold. And many people believe them, deposit money again and again, driving themselves into debt to various banks, all kinds of microfinance organizations, friends and acquaintances. But they can’t withdraw absolutely anything from the account, because the FXNobel company was created only to make money from people itself, and certainly not to give them a chance to make money. This is evidenced by the following:

1. The absence of analysis of so-called blue chips on the website of this pseudo broker,
2. Lack of Forex calculator,
3. Lack of QUIK terminal ,
4. Requirements to replenish the account with the amounts specified by the scammers;
5. Requirements to ensure the level of profitability specified by the scammers;
6. Requirements to trade large amounts with bonus dollars;
7. Warnings about blocking accounts that appear to fraudsters to be associated with money laundering;
8. Prohibitions on publicly criticizing scammers;
9. Requirements to provide fraud personnel with protection;
10. Statements by scammers that they will check the creditworthiness of customers by contacting banks;
11. Under the pretext of fighting money laundering, they demand to send copies of utility bills (a clear sign of a fraudster who is afraid of running into a person with citizenship of the United States of America or Israel).

I would like to hope that thanks to this article, people in our country will become smarter and the number of victims of financial scammers and in particular various kinds of pseudo brokers will be significantly reduced.

Important!

Call 8-800-777-32-16.



Many brokerage companies motivate people to cooperate by the fact that there will be profitable profits. Essentially, I invested a ruble and got five. But as you know, nothing comes easy. In this article we will try to cover the activities of one of the brokers.

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How Broker – Belistar deceived a woman in the amount of 458,537.50 rubles

Various types of financial services are a very good area for fraudulent activity. Scammers deceive gullible and inexperienced people, including the elderly, people with limited mental abilities, and people with disabilities.

Broker –Belistar simulates Forex trading. In fact, their victims deposit their money on a platform specially created by the scammers. But the overwhelming majority of them cannot distinguish a real Forex platform from a fake one, which is what scammers take advantage of.

The fraudster pretends to be conscientious, but in reality uses deception schemes.

Anonymous domain owner

The fact that he hides his contact information gives away a fraudster in the Belistar broker. A conscientious broker will not do this, because he has nothing to hide. But the swindlers do this deliberately, so that neither those whom they robbed nor law enforcement agencies could find them.

You can read about checking a brokerage company for licensing in the article: How to check a broker for a license - services and sites for checking



EV SSL, "extended validation" certificate missing

Another sign that the Belistar broker is a scammer is that he is trying to save not only on security, but also on his image. That is, the Belistar broker is counting on the fact that among their victims there will be exclusively people who have absolutely no knowledge of Forex trading.

A site with low information content, useless for readers

Let's take a look at the Belistar broker website. What do we see here? It is filled extremely poorly; any useful information is simply absent here as such. If the Belistar broker were truly legal, then its IKS would be at least 2500.

Offshore addresses

The only thing you can find out about the Belistar broker is its registered address. As you would expect, it is registered in an offshore zone. Question: why there? We answer: this is done to make it difficult for scammers to find their victims, as well as law enforcement agencies.

Discrimination of clients in documents

We will analyze the regulatory documentation that is published on the website of the broker Belistar. From its content it follows that it is aimed at discriminating against the client. This is evidenced by the following provisions of the user agreement:

1. 5. The Company does not bear financial responsibility for the results of Transactions performed by the Client.
2. 9. The Client accepts and acknowledges that the Company has the right from time to time and at its discretion to engage third parties to store the Client’s funds in order to provide additional Payment systems. Funds will be held in segregated accounts separately from third party funds and without limiting the Client's rights to his funds.

Online Reputation - The Big Picture

The reputation of the Belistar broker on the Internet cannot be called sharply negative. But the percentage of negative reviews from the total number of positions in the first page results is 45%.

You can read about those centers that help with brokers in the material: Help center with refunds from brokers - what they do + how they help



Online Reputation – Negative Reviews

There are a lot of negative reviews about the Belistar broker on the Internet. Let's look at the main ones.

The fraudulent DC Belistar does not withdraw money to its own clients!!!

Fraudsters really bother their victims with constant calls. And clients are forced to deposit funds just so they fall behind. Naturally, the scammers assure their victims that they can withdraw their funds from the account at absolutely any time. Each Belistar client is assigned an analyst. After making the first deposit, this analyst continues to pester with calls asking for more, citing the fact that otherwise trading cannot be continued. The victim contributes more and then everything starts all over again. If the victim at some point refuses to deposit the next sum of money, then on the one hand she will regret it later, but on the other hand she will not. The fact is that when the client attempts to withdraw his funds from the account, scammers from Belistar simply will not allow him to do so. That is, the withdrawal request will be canceled automatically. And then they again begin to set their own conditions, the essence of which is simple: top up your account again and then the withdrawal will become available.

Reviews

Victim's story

Here is the real story of a man who was cheated out of 458,537.50 rubles by Belistar scammers. Here is how it was:

On January 21, 2019, someone named Dmitry Sokolovsky called the victim’s husband, who persuaded her to take the risk. On January 25, 2019, the first amount was deposited, which amounted to $250. Earnings began almost immediately. The spouses were even allowed to withdraw eleven thousand rubles. But this was done by scammers solely with the goal of establishing a trusting relationship with the victim.

And indeed, at first the rates were positive. That is, the scammers were able to inspire trust in the victim. Then another analyst, whose name was Timofey, began calling. On the contrary, he immediately aroused distrust in the victim and she asked Timofey to connect her with Dmitry. Dmitry called back and said that he was now working with clients whose deposits were several times larger, and if she wanted to continue working with him, she would need to deposit four hundred thousand rubles into the account.



Don't trust these people

So, if someone Dmitry Sokolovsky, Timofey, Lev Virgil, Egor Matveev or Albert calls you and offers you earnings on Forex, don’t even pick up the conversation, but hang up immediately. Be aware: these are scammers. They want to take your money under the guise of legal ways of earning money.

Conclusion

If you have never worked with Forex and suddenly someone calls you and offers you a try, do not agree under any circumstances. Without the necessary knowledge, you will only lose your money. And all these supposed analysts, who are quite difficult to distinguish from bona fide brokers, will only help you with this.

Important! For all questions, if you don’t know what to do and where to contact:

Call 8-800-777-32-16.

Free legal hotline.



Have you ever wondered, “How can I make a living?” In recent years, most people want to have a good life. Previously, only adults had this problem, and now the problem of making money is in the minds of young people and students. Even when children in kindergarten talk about money, a beautiful life, expensive clothes, this is not surprising. How can I make money? Of course, not everyone is lazy; work, business, education, money come from themselves. On the one hand, this is correct. But you also need a desire that will push a person to move forward.

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The purchase and sale of weapons via the Internet is prohibited by current legislation. The purchase may be due to collector's interest, as well as due to the desire to protect oneself from criminals. Its cost exceeds all unimaginable indications, so a person willy-nilly turns to the secondary market.

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Storing money and valuables in a bank is preferable. Preferably opaque and 3-liter. This is such a paradox. In fact, you can store your cash and other valuables in a real bank. But you understand, this is not always a good idea. After all, a bank can have its license revoked (which the Central Bank has the authority to do). And returning funds through the DIA, despite the mechanism provided for by law, is not so simple. Today we will talk about the best place to store money. And how to do everything to prevent professional attackers from getting to them.

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No feng shui

In general, the first thing that comes to mind for many who open the article is some kind of increase in money by scattering it in certain corners of the house. Let's say right away that this article is not for them. Here we will talk about some mundane ones:

1. Secrets;
2. Secret places;
3. Ways to hide a secret storage.

And not about how to operate with energy flows and everything else.

Let's start with the fact that no matter how you try to hide money, if the attackers have an extra 2-3 hours of time and enough tools, then there will be no chance to hide anything. Naturally, if we are not talking about a private house and entire systems with hidden safes. By the way, we’ll talk about safes at the very beginning. After all, hiding money in some secure metal box is not a bad idea.

Storing money and valuables in safes

We recently published material about how storing money in a safe is a very controversial activity. This is true when it comes to:

1. Attackers know about the presence of a safe;
2. They have a lot of time.

However, if we are talking about the fact that we need to store money somewhere in a private home, then a safe is unlikely to be such a bad idea. The only problem is that your family will know about it. This means that sooner or later information about its presence will leak out.

In principle, you can build a safe wherever you want, and it’s better not to do it behind a picture, like in a good movie. And in some secluded and inconspicuous corner of the house, which in no way catches the eye.

Again, if you are interested in the usual long-term storage of funds without constant access to them, then it is better to build a safe into the wall. And tightly cover it with something, making a regular polymer panel, onto which plaster is applied on top. And then a full-fledged wallpapering is carried out.

Naturally, this method of storing money is only suitable in a situation where you need to hide a large sum of money somewhere for a very long time. After all, dismantling and replastering the wall every time simply won’t work. However, this option also has several additions for regular use. So, the panel can be made replaceable (along with a piece of wallpaper).

True, in this case all this will be noticeable from the outside. In a similar way, you can equip not only a niche for a safe, but also a standard hiding place. And the more inaccessible it is, the greater the chance that random attackers will not get to it. However, you won’t be able to use such a cache several times, maximum 1 or 2.

Again, if you have a private house, then it is quite possible to have your own yard or basement. In such places, it would be much more logical to set up a safe or a full-fledged hiding place. And if you don’t plan to use money or other “hard” currency for the next 5 years, then you can completely concrete it. In this case, the attackers will not only find the money by accident, but also on purpose.

Unless you're hiding the annual budget of a Mexican drug cartel, and the searchers don't have jackhammers that they'll use to dismantle not only the entire house, but also its foundation, piece by piece.



About the disadvantages of “concreting” a wall

One of the problems is tapping. In a private house this is a problem, but in an apartment everything is more interesting. The problem is that it is quite difficult to make such a hiding place in an apartment. Interfering:

1. Numerous communications;
2. Small wall thickness.

And at the same time, in old houses there are still places where you can hide money. This is the space under the floor. But this option for arranging a cache should not be combined with parquet. In other words, if you don’t have enough space under the floor to arrange a hiding place, you will either have to raise it or abandon this idea as a bad one. Because you can hide a maximum of a pack of banknotes in a space of 5 centimeters.

Which will have to be pre-wrapped in polyethylene. And storing them in such a place is not always wise. Especially if there are rodents in the house. True, random burglars are unlikely to cut down the floor. The maximum you can get by is tapping the walls. So this idea is not always such a bad idea.

But installing a safe in the wall of an apartment is even more difficult. Or it will be an internal overlap, which can also be subject to changes. Or it will be something else. But here you will have to study more than one construction standard. After all, “cutting up” a half-meter load-bearing wall is not only unreasonable. But it is also prohibited by a huge number of building standards and regulations. Especially when it comes to an apartment building.

A little advice: if you are not afraid to store funds in a bank, but want to protect access to them, then use the standard functionality of the bank. You can limit access and make yourself the sole person who will have access to the cell. And you’ll agree that it’s much easier to hide a key or a card than a bag of banknotes and gold jewelry.

About where you shouldn’t hide valuables

Let's start with the fact that values ​​and the way to access them should not be hidden:

1. In the mattress;
2. Behind paintings and in works of art;
3. In the chest of drawers;
4. In a basket with dirty laundry;
5. In books (even if you have a whole home library);
6. In boxes;
7. In the freezer;
8. In the toilet cistern;
9. In the cornice or on the mezzanine;
10. In flower pots.

These are all the most banal places. And in one of the TV shows on the federal channel just 3 months ago they recommended hiding money in frozen meat. The technology is interesting, but no longer working:

1. We take a stack of bills;
2. Carefully wrap with polyethylene;
3. Wrap with a piece of raw meat;
4. Freeze and pack.

We don’t argue, perhaps for short-term storage of a very small amount this method may be suitable. But they will also look in the freezer as a priority. Plus, there is a high probability that your family may throw the “wrong piece” that you need directly into the pan of water. Needless to say, it’s unlikely that boiling a wad of money in boiling water will do any good.

And the cling film that was offered to wrap the money will have come off by that time. And in this form, you cannot exchange paper money normally even in a bank.

Not to mention the fact that someone might try to cut a large piece into several pieces. In this case, the funds may be restored to the bank. But also, the idea is so-so.

When we talk about objects of art and figurines, we mean something beautiful and presentable. Or inconspicuous, but small in size. Typically, apartment owners hide small “stashes” of money and keys to safes in such places. Burglars know this very well, so it doesn’t cost anything to store them there either.

The option with a false socket will not work either. If the thieves come across qualified ones (and others rarely go to apartments), then they will simply rip out all the sockets with meat. With a fake socket you can only fight off children, who can simply be scared away by a simple rule - do not touch any sockets. You won’t scare burglars like this, they will simply turn off the electricity in the house through the meter and at this point the hiding place will, as they say, “become unusable.”

As for flower pots, for any thief with the slightest understanding, pots will be the first place he will climb. You will be surprised: but shaking even two dozen flowers onto the carpet takes only 5 minutes of work, and even less if necessary. And if a flower pot, for example, is stuck to the stand, then this will cause even more suspicion.

However, there is an option with double walls and a bottom. But we must understand that this is a very unreliable and extremely vulnerable design. In addition, the double “pot” will have to be filled entirely. Otherwise, any touch will reveal the emptiness in the wall and immediately provoke unnecessary suspicion on the part of criminals. He will quickly break it, and everything that you so securely hid in this pot will end up in the pockets of the criminal.

Does it make sense to hide money in household appliances?

On the one hand yes, but on the other hand no. This option is only suitable in a situation where you want to hide funds:

1. For temporary storage;
2. From your own household;
3. From neighbors, for example, in a communal apartment.

Naturally, the latter should not have access to household appliances for a long time. Otherwise, they can take it to the workshop if the equipment breaks down. Or disassemble the device, suspecting something is wrong.

But this method will not work against potential thieves and attackers. Many people advise hiding money and valuables in the dust collector of a vacuum cleaner, for example. Very reasonable advice, which the attackers probably took into account. After all, if you read numerous articles on the Internet, won’t they really do this?

In addition, household appliances, since we are talking about this, have one unpleasant property. It is valuable and can be stolen along with everything that is found in the apartment. And the whole meaning will be lost. The only reasonable advice: placing a certain amount of money, or better yet a bank card, in the outer casing of the air conditioner, for example. This is the same box that is mounted outside the building.

About ways where you can earn good money, you can read the material: Where you can find money - what you need to know about it + methods and prospects



Secret air conditioner: pros and cons

Please note: the outdoor unit must be de-energized before you attempt to hide anything in it. And besides, you can hide a small thing in it only before installation. And the object should not be large, and you also need to remember that:

1. Water may get on the thing you are trying to hide;
2. It is also necessary to provide for constant temperature changes in the housing.

Otherwise, the idea is not so bad. Again, you have to forget about the possibility of constant access. For the reason that if you live on the 9th floor, then manipulating with a screwdriver while hanging waist-deep from the balcony can result in an unforgettable flight for you. Just like for a random criminal. The inaccessibility of external air conditioner units plays into your hands.

A random thief will look in the apartment, and not outside it. The same applies to walls in a densely populated house. Yes, a cache in a private house is more difficult and takes longer to find. But if you still manage to do it in a wall that is adjacent to a neighboring apartment, then any attempt at tapping by intruders may cause discontent among the neighbors.

As well as the suspicious young man who unscrews the air conditioner with a screwdriver in broad daylight. There is a possibility that citizens from neighboring balconies will notice it and may suspect something is wrong.

Hiding valuables in pieces of furniture

Let's start with the fact that police practice suggests that numerous secretaries and boxes are instantly pulled out. Accordingly, simply gluing a bag of money onto a hidden surface is not the most reasonable idea. But the idea of ​​installing a hiding place in the structure itself doesn’t seem so bad. This applies to:

1. Double walls;
2. Decorative panels;
3. Secret places in the doors.

True, it’s definitely not possible to hide something very large in the door itself. At most it can be some small container. Please note that you do not need to hide from the top. Which is perfectly visible to everyone who opens the door.

And from the bottom, which is not always inspected. And if the closet door is quite massive and heavy, and there is a risk of causing unnecessary noise, then criminals most likely will not even take into account that there may be something hidden in it. At most, they will try to probe it manually.

This is where you need to get creative. The cache is made in such a way that no one can accidentally detect its presence in the end part of the canvas. For this purpose, full processing and masking are used. Here you will have to show not so much ingenuity as the skills of a cabinetmaker, for example.

And there are now plenty of ways to restore a wooden surface on the Internet. We recommend that you familiarize yourself with them before you start drilling out the removed door to create a hiding place.



About windows and window sills

In general, the idea of ​​a hiding place in a window sill has never been played out except in theatrical productions. And yet, we do not have full confidence that this is so. Even modern burglars often tamper with plastic window sills installed together with Euro-windows. And since the structure itself is initially hollow, it is not so difficult to detect something foreign by tapping. Here's what will be more difficult:

1. Window frame;
2. Pens.

But this will require special tools. And preliminary preparation. Therefore, we will only consider the option with a cornice. In principle, a hiding place in the eaves is also one of the very common ways to hide something from prying eyes. And I must say that if you bought a cornice quite recently, in a modern furniture store, then it’s certainly not worth hiding anything in it.

It will simply be pulled off with one slight movement of the hand. And they will get everything they can out of him. But you can hide something from intrusive guests, for example, in a cornice.

The only exception to the rule is a fixed screw cornice in very old houses. There are almost none of these left, but if you become the happy owner of such a cornice, do not rush to dismantle it.

Firstly, this is a kind of antique item. And secondly, such curtain rods have quite a lot of cavities in their rod. Despite the fact that it is very durable, and sometimes it is not possible to pull it out even with a full-fledged crowbar. And petty robbers of your apartment most likely will not wield a sledgehammer. Because it creates a lot of noise.

This is a real find for those who want to hide something from burglars. Since dismantling a centuries-old structure can basically only be done with a piece of the wall. You won’t be able to disassemble it either, unless you cut it with a grinder. But you can place the desired item inside using the side cover. Which, after all the manipulations, we recommend sealing it with full-fledged epoxy resin. Yes, this will complicate quick access. But robbers are unlikely to get involved with something like this.

Conclusion

Storing money and valuables in an apartment or house is associated with a huge number of risks. After all, for their sake, robbers may not give a damn about everything that seems insurmountable to you. In order to rob the treasured home, the bandits manage to descend from the roof using climbing equipment and squeeze out the Euro-windows. And even open the most reliable safes. Therefore, if you have been robbed, contact the police immediately. Which will initiate a case under Article 158 of the Criminal Code of the Russian Federation and try to find the criminals. And the detection rate in such cases is not so hopeless.

Important! For all questions, if you don’t know what to do and where to contact:

Call 8-800-777-32-16.

Free legal hotline.



There are often cases when funds may be written off from the accounts of plastic card holders. Users who have a connected mobile bank are familiar with such texts and can often find themselves alarmed if they have not participated in any transactions with the account. For this reason, users of mobile banks may well have questions about whether money is being illegally written off from the card, what can be done in this case? This will be discussed in this article. But first things first.

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When money is debited from an account in an illegal way, the first thing you need to do is find out the reason for the debit. Hence, it is necessary to take further steps when using a plastic card and seek a return of personal finances.

In cases where the user did not provide his own consent to write off funds, this is an illegal method. Is it possible to get the money back? In this situation, everything will depend entirely on the competent, complex actions of the card owner. Plastic cards are very convenient to use, but can often become significant problems due to such situations.

Is consent necessary?

There are common cases when money is collected from users of plastic cards in payment of penalties or for state duties. Such write-offs are largely similar, since they have corresponding SMS notifications that the bailiffs are writing off funds in accordance with the requirements of the court. Most account holders may not even remember or be unaware that they have debts or fines, which means that such information messages can lead to confusion among citizens.

In order to avoid getting into unpleasant situations and be aware of existing debts, it is recommended to use the special FSPP service, thanks to which you can always be aware of the presence of initiated enforcement proceedings against a particular citizen. The mobile application is in particular demand, thanks to which you can easily find various debts based on the available database. Through the Internet platform of the FSPP website, this can be done without much difficulty.

Debts or penalties can be paid on the website of the Federal Bailiff Services.

Money was withdrawn from bank cards, but cash was not dispensed from ATMs

Common situations when ATMs did not dispense funds, but the account was debited. Such situations also occur in practice. Most often, such errors are caused during the period of receiving cash, due to the fact that the power was turned off or some kind of malfunction occurred in the system. But how can such situations be corrected due to unsuccessful technical operations?

In such cases, it is recommended to contact banking institutions immediately. This can be done by calling the hotline, and the phone number itself is usually indicated on the ATM or plastic cards. You should inform the banking company’s specialists at what address the device was located, as well as at what time the citizen withdrew the money. In addition, you may need information on your bank card and code word.

Most banking transactions are stored in the systems of this structure in minute-by-minute sequence, which means that all information will be easily verified by specialists of the financial organization.

Banks often routinely handle ATM collections. During the period of recalculation of available funds, excess money will be detected at the ATM, which must match the specified data of the cardholder.

To verify the words of the owner of a plastic card, a financial institution can watch video recording from a surveillance camera at an ATM.

It happens that a financial institution will refuse to issue finance to the card holder. In these situations, you need to go to the Central Bank.

How to return money on a deposit when a bank’s license is revoked, you can read about this in the article: Return a deposit when a bank’s license is revoked - how everything happens + documents and deadlines



The bailiff withdrew funds from the owner's plastic card

Many users are interested in the question: will bailiffs be able to withdraw money from the card? The answer is clear - they can. In cases where a citizen believes that his finances were withdrawn unlawfully, it is recommended to exclude emotions and begin to defend himself.

In order to clarify the exact reasons for withdrawing money, you need to go to the nearest banking organization. The bank must confirm that the write-offs occurred in accordance with the orders from the bailiff, and the owner is recommended to request a photocopy of these orders.

In cases where the bailiff has written off funds from the card, it is necessary to add a photocopy of the documents to the application, and in the text of the application it is necessary to refer to the fact that funds were written off from the card in an unlawful manner. You will need to specify the appropriate requirements for an immediate, full refund. You should also take bank account statements from your bank.

During the period of formulation of the appeal, the owner must demand the immediate return of the collected money and the cancellation of the decisions made, according to which debits were made from the accounts.

A similar appeal should be sent to the main bodies of the FSSP and published on the website of the banking institution.

On the official websites of the Prosecutor General's Office, the owner can similarly make similar appeals to initiate prosecutorial checks regarding the work of bailiffs.

Money was written off illegally to pay off loans

When a salary transfer is made to the card, funds may be debited from the account. This money is written off to reduce loan debts. In this case, the owner is not asked for permission. According to experts, situations of this kind are complex, but completely solvable.

Why are all wages written off for lending? In accordance with the current legislation of the Russian Federation, it is not allowed to write off all credit debt from the borrower, but is it possible to write off 50% of the salary? But the system does not understand this, so they are trying to withdraw all the funds that are transferred to the plastic card in order to pay off loan debts. Such cases arise during the period of accumulation of large debts, and banking structures, in turn, add clients to the lists of defaulters.

In cases where a citizen does not write an appropriate application addressed to the owners of the company with a requirement to pay wages only in cash, the bailiff has every right to oblige the directors of the company to transfer no more than 50% of the citizen’s earnings to pay off loan debts.

Other options for illegal write-off of finances by bailiffs may concern the recipient of any benefit. Let’s say that child care benefits have been transferred to a citizen’s bank accounts, or payments for disability, etc. The bailiffs do not know that this is a social benefit and therefore the money is written off. For a car, these are ordinary finances. In such cases, the bailiff is at fault for not specifying what finances came to the citizen into his bank account: assets or benefits.

In such situations, it is necessary to contact the bailiffs and provide evidence that the money from the card written off against debts relates to social payments. Since these funds do not belong to the debtor, they cannot be written off and collected.



Money was debited from a plastic card to pay fines

In these cases, most often citizens receive appropriate SMS notifications, from which citizens learn that money has been debited from their card for previously unpaid fines, and in this case it is recommended to contact the court.

It is recommended to collect all necessary documentation and photocopies. Before drawing up statements of claim, a citizen must scan photocopies of payment receipts, which fully confirm that the citizen has actually paid all the fines. You will need to go to a banking organization to obtain the appropriate account statements and photocopies of decisions on funds written off from accounts. The photocopy contains the information that is needed in order to correctly file a complaint against the bailiffs if the citizen’s personal finances have been written off from the plastic card for previously paid fines.

Wrongful write-offs

In order to gain access to personal funds and finances in a citizen’s bank account, an attacker can hack a user’s online banking account, and subsequently be able to manage his account through a banking application. In cases where a citizen consciously understands that an unknown person has withdrawn all funds from his plastic card, it is recommended to immediately turn off the phone that provides the transfer of personal funds (smartphones or laptops).

After this, it is necessary to block the card accounts, and to do this you will need to call the hotline number of the banking structure. In the future, it is strongly recommended not to delay and write a corresponding application to the Ministry of Internal Affairs. In addition, you should contact Internet providers and get them to provide statistics showing the presence of authorization actions on your own device over the past three months. Thanks to this operation, it is possible to easily determine by what method the attacker was able to gain access to the citizen’s personal account.

During the period of fraudulent activity, it is not allowed to return funds through the banking structure. The return of funds can only occur in cases where the court can fully prove that the funds were actually stolen by criminals.

For this reason, human rights activists advise insuring your finances in your own accounts. Only in these situations, in case of unlawful debiting of money, will banks return to the citizen all amounts on the cards.



Fraudulent schemes

Cybercriminal technologies are regularly progressing and new methods of stealing money are emerging. The fact that money disappears from customer cards is no longer news to anyone. However, outdated methods still work well, despite the fact that the media have already talked about this more than once. Meanwhile, the Sberbank plastic card is the most secure.

The most well-known methods of stealing funds from plastic cards:

1. the citizen received a message with his winnings;
2. the account owner is told that his card will soon be blocked;
3. You receive messages with links to a viral website or program.

Messages about winnings can soon bring the owner a lot of troubles and disappointments instead of luck and joy. During the phone call, the attacker will try to find out the personal account of the card or hidden codes on the back of the product. It is necessary to clearly understand that in cases where the owner independently tells the fraudster all the information about the card, then it is not allowed to hold these persons accountable, much less ensure the return of funds.

In cases where funds were debited from a Sberbank card during conversations with bank consultants, then presumably the citizen was communicating with scammers.

In practice, there are common cases when fraudsters, during a telephone conversation, introduce themselves as employees of banking structures and, for some reason, require the owner’s plastic card numbers to be announced. Meanwhile, this information is completely confidential and no one has the right to clarify it with a citizen. No matter what force majeure circumstance occurs, you should not tell the caller any important hidden information, regardless of various pretexts.

There is another popular method to steal money from a personal account - this is to inform the citizen that the card is supposedly about to be blocked. The scammer asks to call known numbers, which is one chance to reactivate the card in the current mode. And subsequently, he will again persistently ask for personal information about the card under various pretexts.

When plastic card owners follow viral hyperlinks in an SMS message, they are similarly deprived of funds in their own accounts. Attackers can easily obtain logins and passwords that are required to log in to online banking or within a banking or mobile application.

For this reason, you should carefully watch such messages with the presence of various links, and best of all, delete them altogether. Often such messages cause significant harm and are often already included in phone blacklists in the phone book. Is it safe to call back and find out detailed information about the links, namely, why it was sent, and what will happen if you click on it?

Money has been debited from the Sberbank card

When money was withdrawn from a Sberbank plastic card, but the owner definitely did not do this, then most likely it was theft, which means it is necessary to take the following list of actions:

1. block the Internet banking program;
2. immediately make a call via the banking company's hotline;
3. tell the consultant about the event, and subsequently go to the Sberbank department and draw up an appropriate application stating that the transactional actions are illegal.

When finances are debited from the card, financial institutions may disagree with such a claim and refuse to comply with the wishes of the account owner. You should go to the Ministry of Internal Affairs and provide detailed information about the incident.

Police

The card holder is required to accept an application from the Ministry of Internal Affairs. It is recommended to send it using post offices with a request to verify the facts of illegal withdrawals of funds from a personal account. It is possible to submit an application to the Ministry of Internal Affairs in person. The problems here are of such a nature that police often do not want to accept such statements, since they have a low detection rate. However, such actions by the police are illegal, and all citizens have every right to make a statement, and the Ministry of Internal Affairs has no right to refuse this.

If a citizen still receives a refusal to initiate proceedings, then one should not be sad. Documentation may be needed in court. Citizens have every right to independently create a claim, but in this situation, it is recommended to use the services of human rights defenders, and they will be able to take into account most of the nuances in each specific case.

Conclusion

Thus, if money is illegally debited from the card, then it is likely to return it using legal methods. To do this, you need to collect all available information on write-offs and go to the relevant authorities, namely the Ministry of Internal Affairs, the bank, the court, the operator, etc. It is also recommended when going to court to hire a qualified human rights defender who can fully provide professional support during the legal proceedings .

Important! For all questions, if you don’t know what to do and where to contact:

Call 8-800-777-32-16.

Free legal hotline.



Many users are interested in how and in what time frame they can get a refund for services not provided this year? And what to do if the service was not provided? Unfortunately, it is not always possible to return money for a list of services that were not provided to the client, but at the same time, he paid for it.

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In some situations, clients will not be able to fully use the paid service due to their own personal circumstances, but often they may encounter an unscrupulous contractor or provider of these services.

List of conditions in accordance with the service agreement

First of all, you need to carefully study the main list of terms in accordance with the agreement before signing it.

The reason for non-fulfillment may be different, due to which the service may be provided in an incomplete volume, or even not provided at all. For example, when a client got sick or was hospitalized and he was unable to travel or was unable to go on an urgent business trip, it is not possible to send finishing teams to his own home to carry out repair work. There are many cases of force majeure.

But it often happens that a client encounters deceivers who decide not to perform their own services.

First of all, you should carefully read the agreement indicating certain services. Often such agreements contain a list of necessary conditions for the return of money and finances when services were not provided at all. Or there are established sanctions that are targeted against the violator of the agreement.

Important: Most transactions related to services provided within the Russian Federation are not documented. Most transactions are verbal by agreement, including construction work, etc.

In cases where customers do not draw up agreements for the performance of certain services, they cannot hope that the funds will be returned safe and sound.

How to return funds?

All organizations that respect their own activities will try to return funds to the client so as not to spoil their own reputation.

The return of funds for unpaid or incompletely provided services is regulated by several articles of the current legislation of the Russian Federation, namely the law on the protection of consumer rights. We are talking about articles 29, 30, 31, and 32. First of all, you should carefully read them, and only then sign the relevant documents for the provision of certain services.

Initially, the citizen writes a corresponding application to terminate contracts for the provision of services and return prepaid funds, and then the citizen goes to the organization that supplied those same services. In cases where a citizen has entered into an agreement with a good company that values ​​its own reputation, they will very soon meet him halfway. No one wants to ruin their own reputation over a trifle.

Funds will be returned to the client in full in cases where the suppliers did not receive a direct loss due to the failure to refuse the work provided by the client. If there were any significant financial expenses, the company can deduct the expenses as expenses. Most of these nuances are specified in the current agreement between the customer and the contractor.

Important: In cases where suppliers do not want to voluntarily return funds to the client, it is necessary to draw up a corresponding claim according to standard schemes. During the period of filing a claim for the return of funds, the time frame for the return of funds will be no more than 10 days.

In cases where the money is not returned within the prescribed period, the citizen can hope to pay a penalty.

We should not forget that the claim must be submitted in two copies, one of them must have the appropriate signature and seal of the service provider company, while one of the copies remains with the client.

In cases where an organization refuses to respond to a client’s complaint, it should contact the appropriate supervisory authority - local departments of Rospotrebnadzor and trade relations or consumer market departments.

Most often, the usual warnings that the client actually intends to defend his own right in a higher authority will suffice.

Rospotrebnadzor authorities can impose appropriate sanctions and significant fines in relation to an offense that operates in accordance with existing legislation.

In cases where the application for claims is addressed to the regulatory agency, could not take appropriate action, and service providers do not want to ensure the return of funds, then the client must apply to the court with an appropriate statement of claim.

Important: In this case, you should carefully consider whether it is necessary to return funds for financial transactions and time costs during the legal proceedings. In cases where a citizen is completely confident that he is completely right, and the suppliers themselves have resorted to fraudulent schemes, then one should act with complete confidence.

In situations where services were not provided to a citizen in full, judges are able to reduce refundable funds.



About advance and deposit

Advances and deposits are completely different terms.

Often, contracts or additional agreements to them establish prepayment in the form of deposits or advances. Most citizens will not see the difference between these two terms, and yet it is significant and extremely important when returning funds.

Earnest deposits provide for strict prepayment forms regulated in accordance with the current laws of the Russian Federation. We are talking about articles 380, as well as 381 of the Civil Code of the Russian Federation.

Most often, deposits can fulfill a number of obligations:

1. facts that the agreement has actually been concluded;
2. work done by the parties to the agreement.

Regulations provide for certain processes for the return of deposits. If a citizen refuses services for which he has made a deposit, the funds will not be returned to him. However, he may also receive the service from the suppliers, in which case they undertake to return the deposit in double amount.

Advance payment refers to the usual type of advance payment. It is often used for suppliers' upfront costs. They will be returned as usual. When services are not provided to a citizen, he will be able to get his advance payment back. It turns out that advance payments are not regulated by law, since the Civil Code of the Russian Federation does not contain any information on this matter.

Advance payments must be made in accordance with formal written requirements, such as a receipt. In cases where a citizen has discussed in detail the service with suppliers, as well as the deposits themselves, it is recommended to draw up an appropriate additional contract or agreement.

How can I get a refund for services?

Due to the fact that commercial activity today is well developed and the number of qualified and new traders is growing, many users and buyers are often interested in issues related to consumer losses. What action algorithms should be taken in ambiguous cases in order to return money for the service? But first things first.

You can read about car service services and the claim procedure for resolving disputes in the article:



Legitimate reasons for returning funds

When any services are provided, this is an interaction between 2 parties on mutual and beneficial terms. The result should be the receipt of material resources from one party, and the latter party receives some kind of assistance in kind (hairstyles, repaired electrical appliances, etc.).

Such types of agreements between customers and performers must be documented, as well as verbally. But we should not forget that oral agreements do not have any legal force or weight during the trial.

The only significant argument may be the formal agreement itself between the two parties.

Important: In cases where there is no signed contract, the only way out of this situation is to trust the performers and hope that the service will be performed. Most often, the oral form of the contract is used with close circles, for example, close relatives or friends who have no doubt that they will not be let down.

The main and pressing questions today are how to return the funds spent? There are certain regulations on the return of funds for the service; if you adhere to them, you can provide compensation for losses.

Important: Based on practice, there are cases when the customer ensured that all conditions were fulfilled in accordance with the current contract, but the performers did not provide services or performed the work in a poor manner, and often completely damaged the entrusted property.

Algorithm for returning money in accordance with the law

Most often, such issues are resolved in accordance with the terms of the agreement that was previously concluded. Payment procedures must be followed and ways must be found to resolve conflict situations.

The more detailed the actual contract is, the easier it will be in the future to return the money invested.

You can read about how goods are returned to suppliers in the article:



How can you submit complaints to Rospotrebnadzor authorities via the Internet?

It is important to understand what status a payment in the form of an advance or deposit has. A distinctive feature of these two terms is that there are significant differences, for example, consumers will be able to return advance payments, but deposits will be impossible to challenge and they will remain with the performers.

Important: In accordance with the current regulations between both parties to the agreement, which are spelled out in the Civil Code of the Russian Federation, signed documents can be terminated only with mutual confirmation of the parties to the agreement or in situations where either party has not fulfilled its own obligations written in the documents.

Regarding buyers, their interests are protected in Article 32. current law, when customers have every right to terminate the work provided, but undertake to ensure reimbursement of all money spent at the time of preparation and fulfillment of the terms of the agreement.

If, during the period of signing the agreement, the performers have not yet begun to fulfill their own conditions, according to the current contract, then the customer has every right to return 100% of the advance payment.

Important: When the performers have ensured the investment of funds in their own activities, and have partially completed the scope of work, then, in accordance with the grounds - the check receipt and the recorded result of the performed activities, they have every right to demand compensation for losses, which means that the consumer will only be able to return a certain part of the advance payment.

When a contract is terminated due to poor quality work, customers have the right to use legal methods to return not only the advance payment, but also interest on penalties, losses or discomfort.

How can you correctly draw up an agreement on a simple pledge or a quick return of funds?

In cases where agreements are drawn up correctly, it is possible without much difficulty in the courts to provide evidence of poor quality work and ensure the return of funds back.

It is necessary to take into account important details that may provide relevant evidence of not the best results, different from the wishes that were previously discussed with the contractor.

When drafting an agreement, you should carefully consider the following factors:

1. quality level. In accordance with paragraph 3 of Art. 4, namely - the Law of the Russian Federation, when the performers, during the period of the concluded contract, informed the customer about the points to which they must come and made the necessary purchases or performed the necessary activities, then at the end of the work, they undertake to present the necessary results;
2. warranty obligations. Often, controversial situations between the parties to the contract may arise on this basis. In accordance with paragraph 5 of Art. 5, the OZPP Law, states that the sale of goods or services without the corresponding warranty obligations presented is prohibited, which means that during the period of ordering the service, the consumer has the right to demand that warranty periods be established;
3. safe transaction. In addition to external compliance, services must be provided in a quality manner. This is stated in paragraph 2 of Art. 7 of the same law, which states that if harm is caused to the health and property of the consumer as a result of poor-quality work performed, the contractors undertake to compensate for losses;
4. information component. Until the stage of signing the agreement, performers are obliged to inform the consumer about the services ordered by him and their execution. When information is provided that is false or inaccurate, the consumer has the right to terminate the contract in accordance with paragraph 1 of Art. 12 of the current law;
5. results of moral damage. It is necessary to take care of your own peace of mind and not to forget that customers and performers have the right to receive compensation payments during the period of moral damage that was caused as a result of cooperation in the agreement. This is regulated in Art. 15, and the amount of payments is determined in court and will be assigned separately from material damage;
6. procedures for making payments. In accordance with Art. 37 of the current legislation of the Russian Federation, the customer has the right to pay for the work upon its completion by the contractor. When the results do not correspond to what was previously described in the contract, they may refuse to accept the results and pay money to the contractor.

Important: It is on these presented and important points that consumer protection is based.

With proper drafting of contracts, you can be sure that without much difficulty it will be possible to return funds for services rendered. You also don’t have to worry, and in case of any difficulties, contact the court with a statement of claim. However, it is best to order a consultation with a qualified human rights defender before signing an agreement, who will help you understand all the intricacies in a timely manner and avoid further, unwanted problems.

Conclusion

Thus, if the customer was not provided with the service, then he has the right to return the funds in accordance with the current legislation of the Russian Federation. In these cases, it is recommended to contact the relevant authorities, draw up statements and expect a favorable outcome of events.

When it comes to significant costs for services, it would not be amiss to hire a good human rights defender who can easily ensure the interests of consumers during litigation in the courts. To a greater extent, legislation is on the side of the consumer, which means he has much more legal rights and grounds.

Important! For all questions, if you don’t know what to do and where to contact:

Call 8-800-777-32-16.

Free legal hotline.



In recent years, users are increasingly interested in the question of returning goods to the supplier and what rights do consumers have during this return? This is exactly what will be discussed in the presented material. But first things first.

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Buyers have the right, during the period of return of goods and subsequent replacements with analogues with similar technical characteristics, to have full protection in accordance with the Federal legislation of the country. These are well-known facts, but not all compatriots have the appropriate level of knowledge and certain nuances of legal acts.

Federal laws that provide protection and consumer rights oblige the owner of a retail outlet not only to accept and exchange goods for products of proper quality, but even in cases where the products do not need to be repaired or replaced with a full-fledged and more functional one. There are plenty of reasons for carrying out such procedures. Buyers' rights to return products arise in cases where the purchased product cannot meet their expectations, in accordance with technical parameters:

1. form;
2. dimensions;
3. styles;
4. colors;
5. kit set.

At the same time, the consumer has 14 days to return the product. However, there are the following restrictions on returning products:

1. the product has proper appearance, most of the factory stamps and other external signs remain at the appropriate level;
2. you have payment receipts on hand that confirm the purchase of goods in specific stores (in some cases you can do without them);
3. products are not included in the approved lists of current regulations and cannot be returned.

Thus, the consumer can only take the purchased products to the appropriate retail outlet and contact the sellers. It is necessary to transfer it to them and require them to write a statement in an indefinite form. However, the owner can issue his own form of the instance (most often this happens).

Most human rights activists advise that it is mandatory to make a photocopy of documents and require sellers to put retail stamps on them (this will be evidence that they actually received an application from a citizen). In cases where the store staff does not want to accept the application, you will need to send the document using a registered letter with a notification. Thus, a citizen will be able to prove his own intentions to the authorities of Rospotrebnadzor or the court.

In the future, the list of consumer legal rights will come into force. Thus, the consumer will be able to select products for the mother with the necessary technical parameters.

What to do if the product is out of stock in the store?

There are common cases in which similar products that need to be replaced are not available in the store, or the product’s characteristics do not suit customers or it is not on display. What should be done in such a situation? Human rights activists advise taking another look at the current legislation under the Consumer Rights Law. Article 25 states that during the period of absence of the necessary products that the consumer has chosen to purchase, the legislative norms state that he has every right to terminate, namely, terminate the current sales contract.

In such situations, sellers undertake to return the amount paid for the goods within a period of up to three days from the start of the purchase. There is another common method - a mutual agreement between 2 parties. Thus, sellers receive from buyers the desired characteristics of the product and their contact information, and subsequently, when the product is on sale, they will contact the client and inform about the availability of this product.

In situations where sellers do not want to comply with the relevant consumer rights during the period of product return or exchange, customers have every right to contact the Rospotrebnadzor authorities, the court with a statement of claim, as well as the prosecutor’s office with complaints.

You can read about returning cosmetic products in the article:



What product items are not allowed to be exchanged?

It has already been written about what restrictions on the return of products are provided in accordance with proper quality. However, there are elements on a special list of goods that, due to operational features, cannot be replaced due to a discrepancy in style, shape, color, etc.

They should be listed:

1. products that are intended for carrying out preventive analysis, as well as for treatment procedures without any visits to doctors (at home);
2. products for personal hygiene use;
3. items of clothing based on cotton fabrics, namely linen, silk, wool or synthetics;
4. a device containing a certain material that belongs to non-woven types (including braid, ribbon, decoration, lace products), as well as products that are intended for carrying out a preventive procedure, as well as a therapeutic measure without appropriate contact with doctors (at home );
5. products intended for personal hygiene procedures;
6. products belonging to the categories of perfumes and cosmetics;
7. cotton fabric, linen, silk, wool or synthetics;
8. a list of products made from material that belongs to non-woven types (including braid, ribbon, decoration, lace products);
9. wire, cable or cord;
10. products made of linoleum, carpet and other finishing materials of similar types;
11. underwear, socks, and knitwear;
12. utensils, plastic boxes and other similar products;
13. washing powder and soap.

Main reasons for returning goods

As can be understood from the above, products of adequate quality can be returned to sellers if they cannot offer the buyer anything as a replacement. There are no other ways to implement the depersonalization procedure. But a completely different situation will arise in cases where the product that was purchased at a retail outlet has certain disadvantages. Then the current legislation of the Russian Federation stands on the side of the consumer. It turns out that the product is not fully functional, it has external signs of damage, and it cannot be used.

However, it is necessary to determine what is the essence of consumers during the period of returning products with inadequate performance in original quality?

According to current legislation, consumers can follow one of the proposed scenarios:

1. agree to free diagnostics and repair work;
2. reduce the price (ensure the return of part of the money paid for the product being sold);
3. replace the product with an analogue of appropriate quality;
4. purchase an analog product (providing an additional payment or partial refund);
5. ask the seller to return money for previously purchased products.

But which of these methods have the highest priority? All. In accordance with the current legislation of the Russian Federation, the rights of consumers during the period of returning products with technical characteristics of inadequate quality can be ensured, since the consumer is not obliged to report the motives in favor of choosing certain scenarios for the development of events. The list of costs for transporting products that need to be replaced will be fully transferred to the shoulders of store sellers.

Most often, when choosing in favor of one or another option of events, the exercise of the buyer’s rights during the period of product return will largely depend on how damaged a particular product is. Situations arise when everything will depend entirely on the cost and availability of the product on the market. In cases where a citizen purchases a smartphone of the latest version, and similar phones were previously purchased by residents in his locality, then most likely he will decide in favor of repairing or replacing the device with a new one.

You can read the information material about food products and return methods:



In what cases does legislation favor sellers?

Sellers have a similar list of rights during the period of returning purchased products. The retail outlet undertakes to carry out the implementation of procedures prescribed by current laws and regulations in cases where the goods actually turned out to be damaged and the buyer is not to blame for this. In order to determine who is right in this situation, and all parties insist on their innocence, it is necessary to carry out an examination.

Additional point. The authorized rights of sellers during the period of returning products are reliably protected in cases where customers were informed during the period of purchase of the item that the product had any defects (this was the reason for returning the product). As the main evidence that the retail outlet informed in advance about possible nuances regarding the features of the product, the corresponding receipts that were attached to the device in the document can be provided.

In some cases, the same may apply to the retail outlets where the product was purchased. Based on judicial practice, there are situations where the consumer knew and was informed about possible product malfunctions, and purchased the product itself in thrift stores. In such situations, the law will be on the side of the sellers and the money will not be returned.

Who pays for the examination?

Most often, the main controversial situations occur when sales transactions are canceled when there are facts of recognition of products with existing shortcomings. A little higher, it was already described that it is necessary to carry out an examination. Sellers are obliged to pay for this examination, since they may doubt the consumer’s words.

In cases where the buyers are not satisfied with the results of the examination for any reason, they can challenge these actions through the courts (they can offer during the hearing the results, according to the conclusions of other properly qualified experts, as a result of the study of the proposed product) .

When a due expert on behalf of the sellers finds out that the goods were damaged by the buyer, the consumer undertakes to cover the full cost line. This includes the services of experts, the cost of delivering products to the field for carrying out the relevant examinations. It is possible that the costs may exceed the cost of the product itself. For this reason, human rights activists advise consumers to agree to examinations only in cases where they are completely confident that they are completely right in a particular situation.

So, in what cases can you ensure a refund during the product return period?

At this stage, the situations established by the current legislation of the Russian Federation should be listed:

1. in cases where the product is of inadequate quality, and the sellers fully agree with this, that there are significant problems with the product that did not arise due to the consumer;
2. when the item is not functional and this is proven through examination, and the blame lies entirely on the shoulders of the sellers;
3. It may well be that the court will stand up for the consumer. A situation may also occur when the expert speaks out against the buyer, but the judges will come to the conclusion that in this situation it is the sellers who will be wrong.

Money Moments

In situations where between buyers and stores selling products, who at first glance agree to return the money paid for the product, various discrepancies regarding the financial side may unexpectedly arise.

Most often, the main reasons for this incident can be situations when consumers bring products at the moment when their price increases or decreases. If the first case occurs, then the consumer obviously will not like it, which means that he will be given a smaller amount than he paid previously. The second case involves sellers who do not want to incur costs and may insist on returning the product at the current price or at a reduced cost.

Meanwhile, empowered rights during the period of product return exist, since a citizen can hope for a compensation payment during the period of possible price differences. Thus, in cases where the cost of production is high, the consumer will receive a reflective amount. If the cost of the product is much lower, then the cost that he paid.

When it comes to the nuances of financial aspects, most goods are purchased through credit. Here it is necessary to clarify the rights of the consumer during the period of return - smartphones, computers, coffee makers, printers or kettles that were purchased thanks to a bank loan. In accordance with the current legislation of the Russian Federation, consumer rights should not be infringed.

When products are purchased through a loan from a banking institution and it turns out that they do not meet the required quality, the retail outlet undertakes to pay the consumer not only those amounts that are equal to the price of the product, but also to make compensation payments for interest and associated costs of lending.

You can read an interesting article about the claim procedure for resolving a dispute with a car service:



Basic list of deadlines to be met

It should also be noted, in what period of time is it permissible to take a product to a retail outlet that does not meet the proper quality? it is necessary to correlate the corresponding authoritative rights of buyers during the period of product return, in accordance with warranty obligations.

According to the norms established at the legislative level, the deadlines may be as follows:

1. the return of damaged goods that can be classified as a technically complex product is possible within a period of up to 15 days following the sale of the goods. This regulation applies to situations where the product is named in accordance with significant defects (it has unsightly appearance and completely lacks any functions);
2. in cases where the consumer was unable to familiarize himself with the existing regulations in accordance with the warranty obligations, then there are corresponding legislative and regulatory documents on this matter. When stores undertake to carry out activities carried out by themselves, and exceed this period by more than 30 days within one year, then the consumer has the opportunity to return money for the products sold;
3. return of damaged goods that do not belong to the categories of technical, complex products, then the return of the product is possible only within the period of time that is established in accordance with the warranty obligations for the shelf life (if there is no information on this product, then the consumer has a period of within 24 months from the date of purchase of the goods being sold);
4. Most consumers are interested in the questions, during the period of product return, in what period are sellers obliged to make a refund? In accordance with the current legislation of the Russian Federation, this period is regulated within 10 days from the period when the consumer contacted the retail outlet.

Conclusion

Thus, returning the goods to the supplier is quite possible. To do this, the consumer will need to analyze the relevant evidence, which relates to the fact that he does not have any guilt in the fact that the goods were damaged.

In these situations, it is recommended to contact appropriate qualified specialists, namely, human rights defenders who are able to fully defend the rights of their own client and prove his innocence during the purchase of a particular item at a retail outlet. This means that it will not be difficult for a citizen to prove his own case during legal proceedings in court.

Important! For all questions, if you don’t know what to do and where to contact:

Call 8-800-777-32-16.

Free legal hotline.



Food poisoning can affect anyone who goes to the store. True, lately this does not happen so often. Thanks to the fact that various television programs dedicated to entire retail chains and manufacturers began to appear and became popular. Full laboratory tests are carried out there, restaurants are checked literally in prime time, and any establishment is literally turned inside out. Therefore, they are beginning to monitor quality control more diligently. But not always.

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What is the risk?

Let's start with the fact that food poisoning is not what we expect when we give our own money to the store. Since there is spoilage, it is:

1. Put your own health at risk;
2. Putting the lives of your own children at risk.

After all, not all foods that have gone bad cause a common disorder of the digestive system. Some produce such aggressive toxins and poisons that their consumption even in small quantities can make even an ordinary person disabled. In particular, this applies not only to meat, but also to fish or, for example, mushrooms.

As well as other meat products or ready-made dishes based on them. Despite the fact that the picture of common poisonings has been studied quite well, not everyone has time to get to the hospital.

And poor health can still be explained by anything, but not eating sliced ​​sausage, for example. They call an ambulance when things get really bad. And such late medical care does not always allow the patient to return to normal life. Let's look at a couple of cases.

Fatal fish poisoning

This happened literally six months ago, in Moscow. The young man simply bought fish in one of the stores of a large retail chain. Naturally, they did not suspect anything, since she looked normal. Late in the evening, he and his wife sat down at the table and tasted the ill-fated “fish” to their heart’s content. The result is as follows:

1. The woman went to intensive care;
2. The man went to the morgue.

The victim could not even be saved, despite the fact that the doctors used everything they had. As practice shows, this is a completely common situation for a large city. This situation does not surprise anyone, and although the consciousness of civil society is growing, it is at an extremely slow pace.

By the way, at the moment the surviving wife of the deceased has filed a lawsuit against the network. And I must say that the prospects for winning the case are very encouraging. Because there are a lot of scandals caused by the stores of this grocery chain. And numerous inspectors are simply tired of constantly collecting complaints.

But we must understand that it will not be possible to shut down an entire retail chain because of one or even a dozen deaths. This is too much money, and it is easier for the company to fight back with various compensations. How to tighten control over suppliers and literally whip our sellers who exceed expiration dates on packages in stores.

Another fish incident

Here everything happened with a specific batch of fish. In particular, we are talking about a certain stall that brought part of the batch of fish to itself and sold it to its clients. It is reliably known that:

1. There are 4 cases of poisoning;
2. 2 people died.

As a result, departmental bodies worked conscientiously. The entire batch of spoiled fish was urgently recalled. And the Investigative Committee (regional) got involved in the case and began numerous checks.

It is not surprising that the poisoning occurred with botulinum toxins. The diagnosis in all cases was botulism, and it was established by doctors at the local infectious diseases hospital.

As practice shows, such cases are not always without consequences for sellers. This can result in serious fines and penalties, including criminal prosecution. In this case, not only the investigative committee got involved, but also:

1. Law enforcement;
2. Rospotrebnadzor.

In particular, the entire batch of products was promptly sent for examination, where the presence of botulinum toxin was confirmed. In addition, other problems were discovered in ordinary, seemingly harmless fish. In addition, they decided to prosecute the entrepreneur who owned the stall, and now the first court hearings have begun.

You need to understand that botulism is a fatal disease, the symptoms of which can appear only 8 hours after the food enters the body. And the degree of its severity can only be confirmed in a full-fledged infectious diseases hospital. If you ignore poor health, the infection will sharply develop into a more complex form and cause the death of the patient.

Therefore, we say that in a situation where you are poisoned by any food, it is better to call an ambulance in a timely manner. Otherwise, the consequences can be extremely dire.



Why is expired meat dangerous?

In general, it’s no secret that many retail chains do everything to “extend the life” of their products. This especially applies to various ready-made dishes that are sold directly from the supermarket’s own production. This applies to:

1. Ready salads;
2. Complete meals in portions of 100-400 grams;
3. Grilled chicken, etc.

Generally speaking, it is better to avoid consuming such food altogether. Since a huge amount of chemicals and reagents are used to produce such ready-made food. A fantastic number of television programs have already been filmed about this.

So, grilled chicken, for example, is mixed with a special gel. Which allows you to increase the volume of the final product.

And meat and fish products that are slowly beginning to “spoil” can begin to undergo a full-fledged “restoration” procedure. These are not only various preservatives, but also quite mechanical cleaning of damaged areas. You understand that the workshop foremen are not always able to properly clean a piece of rot.

Therefore, such expired products can be used to make some ready-made dish. By purchasing this, you risk, at best, getting a serious intestinal disorder.

And if a small child consumes such food, then his chances are much less. After all, a child’s body is more susceptible to toxins. And it cannot always resist severe food poisoning. And the price for this frivolous attitude of parents is the life of their growing daughter or son. Therefore, it is better to drive children away from these ready-made salads and grilled chickens. Moreover, such food will definitely not bring much benefit.

Immortal sausage

A similar situation occurs not only with fish or meat. For example, even in “elite” supermarkets, the attitude towards baked goods is very “careful”. Sellers simply reject everything that has dried up, and relabel everything that remains, and you buy expired goods.

But it's the sausages that cause the most problems. And again, it is mainly large chain hypermarkets that are famous here.

Let's start with the fact that working with illiquid assets is extremely problematic. After all, you need:

1. Clean it up on time;
2. Transport and store;
3. Dispose of correctly.

But in a hypermarket that operates in a huge city, this is quite problematic. So the employees, and sometimes management along with them, begin to “invent” ways to make the product immortal. Sometimes it works, but in this situation the consumer no longer chews ordinary sausage, but the entire periodic table and a set of carcinogens in the form of a harmless stick of boiled sausage.

In addition, self-production of “sausage” cutting also allows you to save on losses due to overdue batches.

In addition, some sausages may lose their entire presentation if they are subjected to heat treatment. Therefore, in workshops that are inaccessible to the average buyer, the released fat can be cleaned off simply mechanically. By repackaging or slicing the product. Naturally, the shelf life is also exceeded. Needless to say, consuming such sausages can lead to serious problems.

Another way to rid sausages of mold is to process them with vegetable fat. Market employees can simply wash the spoiled product and then put it back on the counter. Needless to say, toxins and microbiology have not disappeared from the doctoral stick. And you can bring all this to your table.

Recycling and recycling

As we said above, this is the so-called waste-free sale. Do you think all grilled chicken and other finished products are sold within their expiration dates established by law? Of course not, in most cases this is mathematically impossible. So, they are used:

1. Preservatives;
2. Baths with potassium permanganate

It turns out quite well, because such a complex “processing” manages to suppress not only the first external signs of depravity.

In addition, chickens that were not sold along with sausages can be processed into full-fledged minced meat, for example, or grilled.

Markets do the same with all raw meat products that have been lying around on the shelves for quite a long time. You've probably seen plastic buckets with ready-made marinated shish kebab. This is very convenient, because you can buy a ready-made set for barbecue in a situation where there is simply no time left for marinating.

And you can also pay for this convenience with your own health. The whole point is that such sets contain beef and pork that no one bought. The secret is extremely simple: old meat is marinated, after which it is properly peppered and processed. As a result, you simply will not be able to “smell” a bad piece of meat, because it has been filled with very odorous compounds and covered with spices so that it burns in your mouth even after frying.

Naturally, there will be those who will try to justify such “tricks”. They say high-temperature processing allows you to get rid of any problems with meat. But you must admit, if one of these buckets turns out to be stuffed with a microbiome that is dangerous to health, then it will not always be possible to compensate for this moment with hot food.

Not to mention the fact that the actions of a chain store cannot be justified by anything at all. Yes, they incur some costs due to the disposal of expired items. But openly deceiving your consumer by flirting with expiration dates is strictly prohibited. After all, this can lead to serious and severe poisoning.

And the most important point: almost all cheap chain supermarkets do this. You can make a whole list of what you shouldn’t buy in supermarkets, as it can lead to serious health problems.

To be fair, we note that this kind of thing is done not only in supermarkets and small shops in residential areas. This happens in markets and small stalls. Therefore, no one can give guarantees.

And now about what to do if you have already been poisoned.

About deception with a contract agreement, you can read the material: Deceived with a contract agreement - the work was done but the money was not given



What to do?

Let's start with the fact that food poisoning itself still has to be proven. Therefore, we recommend developing the main habit: carefully and scrupulously collecting all receipts from stores. Take them everywhere:

1. In shops;
2. In the markets;
3. In stalls, etc.

Naturally, this applies in the context of our article on grocery shopping. We don’t take everything else into account for now.

In addition, it will not be superfluous to check all expiration dates in the store. Some sellers are too lazy and irresponsible, so instead of breaking the marker with the expiration date, they simply stick it on the original packaging. Try to pry off such a sticker, and don’t be surprised if under it you find another one exactly the same.

The seller who catches you doing this may start screaming and making trouble. You should not give in to his orders, because not only other employees and security will come running to the scream. Buyers will be very interested to know that they sell overdue goods here.

Also, make it a habit to save packaging from “risk category” products for a while longer. Firstly, this will be useful in case of poisoning. And secondly, the packaging is clear evidence that the problem is the product, and not that you decided to make money by suing the manufacturer for no reason.

What is the evidence?

So, you felt bad after dinner, for example. The steps are extremely simple:

1. We call an ambulance;
2. When talking to your doctor, we mention everything you ate before you became ill.

In addition, make sure that your suspicions appear in the papers. This will be good evidence that possible poisoning was caused by a specific product or dish. And then the usual chain of:

1. Check;
2. Packaging;
3. Discharge summary.

In the latter, the doctor substantiates the diagnosis. And it is this document that may cause you to go to court for help.

If several members of your family have been poisoned, then such papers will carry even more weight. Naturally, we recommend collecting all documents related to going to the hospital.

In a situation where the store did not give you a receipt or you lost it, you can make an account statement. In a situation where all purchases are paid with a regular bank card. In court, this will be equivalent evidence that the purchases were made in this particular store.

We are preparing a complaint to Rospotrebnadzor

All actions of the consumer in a situation where he is faced with a delay are regulated by:

1. Art. 18 Law No. 2300-1;
2. 503 Civil Code of the Russian Federation.

We recommend that you submit the package with the remains of the product that could cause poisoning for examination. This is done by laboratories under the authority of the Sanitary and Epidemiological Station. It is in a situation where the above-mentioned sanitary inspection body finds some kind of E. coli or staphylococcus in the product - the probability of success increases simply exponentially.

After this, you can already prepare a claim to Rospotrebnadzor. Get a professional lawyer involved to help you get everything right. And to the complaint itself you need to attach:

1. Witness testimony (written);
2. The results of the conclusion of the dignity. examination;
3. Checks;
4. For example, discharge from hospital, etc.

It is also recommended to attach a doctor’s report. Which will describe the nature of the poisoning and all tests that revealed the presence of a particular toxin. This will be useful so that the store does not get away with it.

In addition, you can also submit a written complaint to the store management at the same time. And if the answer does not satisfy you or you have suffered serious losses, you should immediately file a lawsuit.

You can read about how to return goods to a store via the Internet in the article: Returning goods to an online store - defective and substandard + not what was promised



Sue the store

Here you will also need the help of a good lawyer. Any paper evidence and confirmations, including all of the above, are attached to the statement of claim. And also the answers given by the store administration and Rospotrebnadzor.

You can also attach here:

1. Receipts for payment of medicines;
2. Medical payment receipts. procedures related to poisoning;
3. The claim and response to it, if any;
4. Request for reimbursement of money spent.

The last point is regulated by Article 1085 of the Civil Code of the Russian Federation. In a situation where your claim is rejected by the court of first instance, for example, we recommend appealing its decision to higher authorities. For the reason that sometimes the store financially tries to influence the authorities, including the judiciary. To hush up the conflict. Instead of working normally with the victim and compensating everything voluntarily.

Important! For all questions, if you don’t know what to do and where to contact:

Call 8-800-777-32-16.

Free legal hotline.



Many users today are interested in the question of where to go with complaints about a service station regarding a car being repaired, what is a claim to a car service center? It is for this reason that we have prepared important information and are ready to cover it in more detail in the material presented.

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Claim for poor quality service in car repair shops

There are situations when the car owner picks up the car from the dealership, and meanwhile, some types of breakdowns arise again. And this happens today. Often the reason lies not in the characteristics of the car, but in the services provided by the auto center, where the car owner contacted before the start of repair work.

However, how can you avoid such situations, and how, if they occur, can you receive compensation payments and eliminate the entire list of shortcomings yourself? First, you can contact the auto center with a pre-trial claim. It is necessary to carefully understand how to compose it correctly.

Terminology of claims and execution during the period of acceptance of the vehicle for repair

Complaints are written forms of dissatisfaction from customers. This is often due to poor quality services provided. This can be fully used during pre-trial proceedings, which will allow problems to be resolved peacefully.

This document must contain factual evidence of the offense of the persons concerned. The claim contains demands for compensation for losses or elimination of any defects.

At the moment when the car owner hands over his own car to the auto center, he undertakes to draw up a certificate of acceptance of the car for repairs. A work order is also drawn up to order with the appropriate approvals for the necessary work and the price for the services provided.

The performers undertake to carry out their own activities in front of the client:

1. provide services within the prescribed period;
2. fulfill the required volumes of services and their proper quality;
3. determine the cost of the work and coordinate its implementation;
4. comply with the warranty period.

In situations where any points have not been fulfilled, the services are considered to be of poor quality. In turn, the customer has every right to pre-trial settlement of claims for poor quality repair work at the auto center.

How to properly file a claim with an auto center?

You also need to have knowledge of how to properly file claims with auto centers. In the future, such documents will become the main evidence during legal proceedings and for attempts to peacefully resolve conflicts.

There are no specific requirements for presenting a letter of claim. Documents are drawn up in accordance with a free presentation format.

But the car owner will need to provide the following information:

1. the document must be called a Claim before the presentation of the relevant facts begins;
2. indicate the license plate numbers and brands of cars;
3. identification numbers;
4. list of faults;
5. the name of the organization to which the car owner applied;
6. at what time, who and when eliminated the faults;
7. what exactly was the main reason for writing the claim;
8. a list of specific requirements from the customer: eliminate problems, issue monetary compensation to compensate for the damage caused, etc.

Important: It will not be superfluous if the car owner indicates the exact dates of the order and the deadlines for its completion, the cost of the work provided, the amount of money spent, and warranty periods, if any.

To the documents you must add a photocopy of the receipt received during the period of payment for car repair and transportation services.

Important: Claims should be written legibly, indicating the passport details of the car owner, as well as the name of the organization and officials against whom the claim is made.

In what order should I file a claim?

First of all, it is necessary to prepare 2 copies of documents. The first copy must be handed over to the representatives of the organization who carried out the repair work. The second copy remains with the car owner and it is necessary to record the exact date and time of transfer. This document must be certified by the relevant signatures of the officials who accepted the claims. Also, it is necessary to affix the organization's seal.



What to do if the car service center refuses to accept claims?

In this case, it is necessary to send the documents using registered mail to their addressees. You should also draw up appropriate inventories of the created attachments and register them at post offices with the appropriate notification on behalf of you. Duplicates of documentation must be kept at home. This is required so that the management of the auto center does not declare in the future that the car owner did not file a claim, but a letter of gratitude.

When are notifications required?

The notification will allow you to clearly track and record the warranty period. At the moment when the customer applies for repair work, he is able to file a claim against the organization. In cases where this has not been previously agreed, the final deadline will be set in accordance with regulatory documents. In accordance with these documents, the period will be valid for up to six months from the beginning of acceptance of work.

In what time frame should the organization satisfy customer needs?

Auto center employees undertake to fulfill the customer’s requirements, which he indicated in his own complaint.

In accordance with the consumer protection law, this may include:

1. carrying out repeated repairs free of charge, as well as eliminating the problem;
2. return of funds that were spent by car owners on repair work in other car services;
3. compensate money for damages.

These operations must be completed within 10 days from the date of writing the claim. If a representative of the organization refuses to comply with these requirements, then the car owner has the right to file a claim in court. In this case, the car service company undertakes to pay legal fees and costs, as well as the price for the listed requirements.



What rights do customers have?

The Consumer Rights Protection Law is on the clients' side. In accordance with Article 28, the service agreement can be canceled during the period of delivery of the car to the auto center, in cases where the rights of the car owner are infringed.

If the deadlines for performing repair work are violated, the auto center undertakes to pay penalties up to 3% of the order price.

Important: The car service company will not be liable for malfunctions only in cases where a hidden defect is identified in the purchased spare parts, which were previously unknown during the repair work.

If the requirements have not been met, the client can apply to the court to present the appropriate demands. Experts recommend using the services of auto lawyers. These specialists have high experience and appropriate qualifications, and are also able to ensure the protection of their own customer’s rights in the shortest possible time.

Car dealers or car showrooms refuse warranty obligations for car repair work.

All vehicles, including new or old ones, tend to break down. During the period of purchasing a car, the car owner expects that if any problem arises, he will be able to contact car dealers who will be able to correct the situation in accordance with the warranty. But there are common cases when car dealership specialists refer to a malfunction that has arisen, and transfer all the blame to the car owner or other reasons, and subsequently refuse to carry out warranty repairs of the car.

How can you assert your own rights, and what should you do if car dealers refuse to repair your car in accordance with the existing warranty?

If problems arise with the use of the car, and in turn the car service center refuses to fulfill warranty obligations, and the car dealer refuses to change car parts in accordance with the warranty, it is recommended to contact an auto lawyer.

Professional specialists will accompany the customer during the dialogue with car dealerships and will help draw up written claims in accordance with the current legislation of the Russian Federation in relation to the car dealer, who is responsible for providing guarantees. In cases where the period for repair work on the vehicle is not established by the agreeing parties, the warranty obligations must be fulfilled within the minimum period of time.

To eliminate the relevant defects, 45 days are allocated. The vehicle must not be in the service center for more than 30 days during any warranty year.

In what case may the rules for car warranties not be followed, or why may they be removed from the warranty?

It should be taken into account that refusals of auto centers to provide warranty obligations for car repairs will be justified.

At this point, it is necessary to provide a complete list of possible reasons according to which a vehicle may be removed from warranty:

1. the car has become unusable due to the car owner during a period of improper use;
2. there was no scheduled technical inspection, which led to a vehicle malfunction;
3. the car was used for a public purpose, for example - for training, for sports racing, etc.;
4. force majeure circumstances occurred, for example - war, flood, hurricane, hail, etc.;
5. the vehicle identification numbers do not match or a similar situation with the engine, so they differ from those indicated in the warranty card;
6. the car owner refueled the car with low-quality gasoline or fuel that did not meet the requirements from the manufacturer, which subsequently led to engine failure (to determine this, it is necessary to carry out an examination), and the claim for engine repair can be sent to the gas station where the car owner fueled the car;
7. The engine power characteristics have been changed.

In any situation, the car owner will need to write the appropriate repair requirements to the auto center, with available evidence that the malfunction was not the fault of the car owner and ask why the car was removed from the warranty.

In cases where the expert indicates that the case is not covered by warranty, the car owner will need to reimburse the cost of the examination performed. The car owner has the right to participate in the period of expert analysis, and even better, call an experienced car lawyer with him. It is quite possible that the situation will drag on and further legal proceedings will follow.

Naturally, the car will be parked for this time, but there is a chance that the car owner will win the case if he does not eliminate the defects that have arisen, but provides evidence of their presence.



How can you correctly hand over cars to official car dealers so as not to receive warranty denials?

In cases where a car breaks down, it is recommended to call a tow truck to deliver the car to a nearby auto center. Under no circumstances should you add technical fluid yourself - oil, antifreeze.

Otherwise, the auto center may say that the malfunction occurred due to low-quality motor oils, and the case itself is not covered under warranty. It is recommended to keep receipts for payment for evacuation (car dealers are obliged to reimburse these expenses).

When a car is transferred to a car service center, they must issue appropriate documents that will say:

1. The vehicle must undergo warranty repairs;
2. a detailed description including the current state of the vehicle;
3. a complaint from a car owner regarding the quality of a vehicle;
4. period of repair work.

In cases where the malfunction is easy to fix, the repair period does not need to be specified. In any case, the maximum period for car repairs cannot last more than 45 days. If the period is exceeded, then penalties will be charged, amounting to 1% of the price for the price of the car for each overdue day. And in such situations, car lawyers will be quite able to process the appropriate requirements for payment of penalties, as well as for the car to be replaced or for it to be returned to the car owner.

Naturally, a car enthusiast may find himself without a car during the period of repair work, when the auto center refers to the lack of spare parts for the vehicle, or generally states vague deadlines for completing the car repair. In accordance with current legislation, if the required spare part is not available, this is not a reason to extend the warranty period.

To avoid additional problems, it is better to contact professional auto lawyers. If the car center violates the terms for warranty repairs or the car dealer refuses to replace spare parts in accordance with the existing warranty, then this is a reason to terminate the car purchase and sale agreement.

It is also allowed to replace the vehicle with its analogue. The car owner can use the vehicle during the entire warranty period, and also return the car for warranty repairs, and if there is a delay, then it is allowed to return one hundred percent of the cost or replace it with a new car without any additional payments.

Important: The car owner has the right to pick up his own car upon presentation of a passport and documents indicating full rights to drive a car. When a vehicle is handed in for repairs, it is necessary to make a photocopy of the document (order along with the order, contracts, etc.) and present these documents instead of the original at the time when you want to pick up your own car.

In accordance with the current legislation, namely Article 20 of the PZPP, which provides guarantees in the provision of complete information on current auto repairs for the car owner.

During the period of issue of the car, the car service undertakes to present:

1. data on the timing of the car owner’s request, with the presence of requirements for troubleshooting;
2. deadline for handing over the vehicle for repair;
3. the period when the vehicle defects were eliminated, as well as comprehensive information on the defects themselves;
4. information about used, replacement, spare parts and materials;
5. the period when the car was given to the car owner and repair work was completed.

If the service center dissuades, then it is necessary to remind them that repair work must begin immediately, in accordance with Article 20 of the current legislation. At the same time, for every day of delay, the car service undertakes to pay a penalty of 1% of the price for the car. And if the car center still does not pay the penalty, then the court will collect penalties of up to 50% of the total cost, in accordance with the car owner’s statement of claim.

It is also recommended to invite the service center specialists to explain in writing their arguments on a document with repair requirements and to clarify the dates of expected visits to pick up the car for repair work in accordance with the existing warranty. When the specialists do this, the car owner will have grounds for a penalty, as well as demands for replacement of the car, as well as for the return of personal finances that were paid for the car.

Conclusion

Thus, the claim to the car service takes place. You should prepare for this action thoroughly, and even better, hire a qualified auto lawyer who can actually help move this case forward. The car owner will need to prove that the malfunction is not his fault. In cases where car dealers or auto centers refuse to provide warranty obligations, it is recommended to file a claim in court and protect your own interests during the legal proceedings.

Can the results of such analyzes be trusted? And if not, then what to do? Doctor and blogger Tatyana Tikhomirova collected the most striking statements on this matter and accompanied them with a comprehensive commentary.

Yes, it's convenient, but...

Yes, now there are a decent number of companies that have a lot of analysis material on their website in a form accessible to a non-specialist. You can choose what you want to test for, and then even interpret the results yourself using lab interpretations. It's convenient, although not cheap. In this case, you donate blood not by sitting since eight in the morning for a couple of hours in a terrible line at the district clinic and not by rude laboratory assistants, but by sitting on a soft sofa in a clean office with a TV, and even then for a couple of minutes. Or without leaving home at all. And at a time convenient for you. And the tests are sent to you wherever you want, and you don’t have to go to the clinic again for them. Naturally, a lot of people take advantage of this, demand creates supply, and the number of companies grows. And this would all be just wonderful if Russia had at least some kind of analysis quality control system.

But no one controls anything

But there is no such system in Russia. Maybe on paper it exists somewhere, but in reality it does not exist in any form. External blind control: control samples with pre-known results are sent to the laboratory “incognito”. Laba gives an answer; if it is incorrect, then the license for this analysis is withdrawn, the laboratory pays a fine and is obliged to obtain permission to do it again, as well as provide information about the reason for the error and what measures have been taken. And it is also obliged to find and notify all clients in its database that the analysis was done incorrectly, and return their money. External open control: samples are sent to the lab, but the laboratory workers know that they are control samples, they just don’t know the answers. They do the analysis, send it away, the consequences are the same. What’s worse is that “stream” samples can be made as usual, while “control” samples can be made to the highest quality and strictly according to the rules. Like in a confectionery factory, there is the concept of “making a cake for your own,” and the result is very different from other cakes. But there is not even such control, anywhere.

Internal quality control. The principle is the same, but the personnel responsible for control themselves send control samples for analysis, at different intervals, blindly and openly. They give you a hat inside the laboratory, no one takes away the license. This is all in theory. Practice looks different: if the head of the lab is interested in quality, internal control is done here and there. If not, which happens much more often, nothing is done.

Why it is useless to sue and seek the truth in other ways

For the same reason that there is no control system. You have two tests on your hands: according to one, you are healthy, according to the other, you are sick. Let's say anemia. There is a clinic for anemia, so the lab that gave the result “everything is ok” is wrong. Theoretically, in another country and in a different situation, the situation would develop like this: you file a complaint with a higher authority responsible for control. He requests a duplicate of your blood from the “wrong” lab, but it’s better that you withdraw it yourself (and they are obliged to give it out without any explanation). A duplicate of the same sample, where “everything is ok”, is transferred to another lab, usually certified as a quality sample according to this analysis, it makes its conclusion, caps fly. But in Russia there are no labs whose answer is considered as exemplary, as true. Therefore, no matter what nonsense they write to you as an answer, no one, anywhere and in any way can prove that the nonsense is in a lab where anemia was not found, and the truth is in a lab where it is.

If you are trying to find the truth by simply presenting tests from another lab, these attempts are even more pathetic and useless. Well, they’ll take your blood, let’s say even for free, again, well, they’ll do it normally or they’ll draw what you want, will that change anything? No. Will Labe get anything for this? No, because on what basis? And how can you prove it?

We have imported reagents and instruments, which means everything is ok?

Further. Why is the risk of getting bullshit instead of an answer to the test now extremely high, no matter where you donate your blood. Any analysis requires reagents; I won’t discover America here. But there are two pitfalls here that people outside the laboratories don’t know about. The first is that if the laboratory has indeed purchased very high-quality instruments and reagents, it is expensive to work on them. It is so expensive that the price of consumables may exceed the final price of the analysis, and it will be unprofitable, at a loss. If you raise the price to a reasonable price, all customers will go to competitors. Therefore, we have to align the price with the market. In this case, the only honest way not to work at a loss is to remove high-cost analyzes from the list (some do this, but this also loses clients). There is a second honest way - to increase the batch of patient samples for one procedure, that is, put not two samples per analysis, but 20. Then there will be the same number of controls (they are used inside the analysis), but the cost of the analysis will drop by about 10-15 times . But how do you get 20 people into the lab at the same time who want to be tested for Rocky Mountain Fever? No way, unless you are a lab of a large center where there are an abundance of such patients. You can accumulate samples by canning and freezing until you have accumulated a batch that will allow you to analyze without a loss. But then the patients run away. They don’t care about the difficulties of the lab, they need quick answers, not in two weeks. And they can be understood.

Therefore, other methods are used to reduce the cost of analysis. For example, you can set controls not every time, but every other time or two, build a control curve not using five points, as stated in the instructions, but using three. You can replace the branded buffer, which costs 10 bucks per bottle, with a similar one produced near Moscow, which costs 50 rubles per bucket. Or mix it yourself, using salts from the basement. You can reduce the amount of reagents by 2-3 times by dropping not the prescribed 50 microliters into the test tube, but a barely visible piss. You can cut the test strips into 2-3 pieces lengthwise. And for tests, of which there are a lot, and which have a stream of negative answers, you can use the “bucket” method. In this case, all samples are mixed in one test tube and the analysis is carried out as if it were one sample. There will be a plus on it - we put everyone separately a second time, looking for which of them is positive. And most often everything is negative, and we saved test reagents by 10.

There are a lot of such tricks. And all these tricks would not be a problem if there were quality control, at least internal. When, having come up with an economical trick, you first prove that it really does not deteriorate the quality of the analysis, and then make sure that it does not deteriorate further, also being wary of the punishing stick in the form of external quality control from above. But, as I already said, there is no quality control of any kind. Therefore, any trick to reduce the cost of analysis is tested only if someone cares about it, and they rarely do. And I don't mean to imply that evil lab rats are intentionally screwing things up. Not at all. Just the theory of how to save on tests, as well as the physics and chemistry of the process, is not taught either in medical institutes or even in advanced training courses. In my practice, I have encountered such enchanting methods of reducing prices that my hair stood on end. But to my question: it’s impossible for this reason and that’s why - the lab workers made huge eyes: “Yessssssssssssssssssssssssssssssssssss?!” Ra-a-a-really?! But everyone does this, and nothing!”

Therefore, I will disappoint you with a simple conclusion: no imported machines, reagents or kits are a guarantee of quality, simply because working on them strictly according to the instructions is at a loss, prices cannot be raised, and almost no one knows how to save wisely.

We have very high-quality Russian reagents, here are 20 diplomas and 10 medals for them!

Is it possible to solve the problem using cheap Russian instruments and reagents? Of course, it’s possible, because the classic Zhiguli car drives, right? It’s absolutely the same in laboratory work: all Russian reagents, reagents, all kits are licked. All instruments are licked and outdated. After licking, they are often classified as “advanced” technologies that have no analogues" and "support the domestic manufacturer" and receive all their diplomas and medals. At the same time, no one bothers to open the first online catalog of a foreign company, order a similar reagent device there and check the effect of the local brainchild. It has no analogues, remember? Or they pass this test... well, making a cake “for their own.”

Further - worse. Just like in the auto industry, the Russian government is extremely concerned about supporting everything Russian. Therefore, many labs in government institutions are, excuse me, poorly equipped. Even if you do commercial analyzes and receive your own money for them, you cannot use this money to buy normal imported reagents and equipment in the laboratory. Because there is a tender, according to which there is an “exactly the same quality” (and cheaper) analogue of the Red Banner Mukhosran plant on sale. And you are obliged to buy something that is the same, but cheaper. The quality is confirmed by diplomas, medals and recommendations from above. Some get out of this situation, some don't. Sometimes you read with horror an article in the newspaper that the Red Banner Mukhosransky has again made an advanced device or reagent. This means - khan, you can’t order German anymore.

Conclusion: tests are a lottery. And you don't know the chance to win

Let me emphasize right away. There are simple tests, and there are old tests. Clinical blood test, blood biochemistry, general urine test - this is the set with which the probability of flying through and getting nonsense in the answer is the lowest. These are new Lada cars on a flat, dry road at a speed of 5 km per hour. These analyzes are cheap, they take at least 50 years to complete, the reagents used for them are usually simple and cheap, and the probability of error is relatively small. But there is a danger here, too, since recently even in the most run-down clinics, clinical blood tests have begun to be performed not in the form of a laboratory assistant - a glass - microscope, but on an automatic device. The biochemistry of blood has also changed; now there are devices that, one strip with a drop of blood, give all the necessary answers. Fast, but expensive. And that is why now the amount of crap in these analyzes is growing at an alarming rate, as people in labs are trying new ways to reduce the cost of working on miracle devices. Therefore, if the answer on clinical blood was given to you on a scruffy yellow form, filled out with crooked hands and a pen, press it to your heart, it is more real and truthful than a printout in the form of “WB 0.02” on a check.

The rest: PCR, allergy tests, tests for infections, immunoblot, “immune status”, tumor markers and markers of everything in the world and all the rest of the “fresh stuff” - high-risk tests. It is on them that they train to hone their saving techniques.

What to do?

Trite: go to the doctor. Find a good doctor. And having found it, grab it with a death grip, feed it, please it and never lose it. And not because the doctor is very good. But because he has a lot of patients. And he, unlike you, has analysis statistics. That is, he sees the clinic, sees the laboratory’s answers and knows in dynamics and in a group of examples where they are doing things wrong and where everything is fine. A good doctor will often refer a patient to donate blood to 2-3 different places. Because in lab A they do analysis 1 and 2 well, but they suck at analysis 3 and 4, and in lab B - 3 is fine. Lab I is located far away and works very inconveniently, but they don’t screw up the analysis 4. You don’t know all this, and you can’t collect such statistics on your own. In addition, the doctor, unlike you, knows such a thing as mutually exclusive tests. That is, with answer “A” there are no such and such numbers in analysis “B”. You don't know it and won't even notice it.

And therefore, do not be surprised that when you come to the doctor with a pack of tests, you will hear that you need to retake everything, and he will tell you exactly where. Now you know why. And by the way, I’ll also make a reservation: doctors in state medical institutions are sometimes obliged to send tests only to their “native” laboratory, even knowing that what they are doing there is nonsense. And they can’t tell you about it, otherwise they’ll get hit. Therefore, it is worth clarifying this question yourself in the form: “Doctor, I will take tests at the laboratory of your institution. But you know, I’m so paranoid, I want to be sure, can you tell me where else I can take this same test? Just for myself, doctor."

But I don’t want to see a doctor!

Do you have money? Well then, I’ll suggest one more or less reasonable way: donate blood in 2-3 different places for the same thing. Compare the answers. Donate the same blood under different names (required!) to the same lab, compare the answers. Draw your own conclusions about where the answers agree and where they don’t. But this method only works in the case of “digital” answers, and not in the case of “no, not found” to exclude a rare disease. But it's better than nothing.

And never draw conclusions about the quality of a lab based on the fact that your friend had everything ok there. Because he could do some tests that are really ok, but you need others. Or because there is such a thing - statistics, and one case does not form it.

For consumers in the service sector, there is currently a very large choice. In addition to municipal medical institutions and diagnostic laboratories, there are private clinics and diagnostic centers. In almost any private laboratory or city clinic where self-supporting funding exists, you can take tests and receive a medical report for a fee. If you have a medical policy, services of this kind are provided in municipal institutions free of charge.

Is there a risk of fraud when taking tests?

Regardless of whether it is a municipal or private clinic, laboratory, medical center, the possibility of fraud when taking tests exists.

There are several options for this type of deception:

• When taking tests, the medical worker, due to his own carelessness, mixed up the biomaterial. As a result, someone else’s biomaterial ended up being studied. Ultimately, the patient will receive information about other people's indicators. A laboratory employee who directly conducts the research can also make such a mistake.
• The biomaterial obtained for the study was lost due to some circumstances due to the fault of the workers of the medical institution, and someone else’s tests were used for the study.
• When entering analysis data into a computer program and typing text, errors were made in the direction of decreasing or increasing biochemical parameters in the analyzes.
• The study was conducted in bad faith and does not contain true data.

As a rule, almost all actions lead to the same result - when taking tests, they gave incorrect data.

What should you do if you receive incorrect data when taking tests?

When considering the problem through the human factor, nothing terrible seemed to have happened. A situation that occurs quite often in life. And who doesn’t make mistakes in this life?

But in the case of medicine, it is important to understand that we are talking about the most important thing - human life and health. Under such circumstances, the client of a medical institution loses time and often money. Well, if suddenly we are talking about a sick person, then time may in this case be worth its weight in gold.

How to restore your violated rights?

First, you need to analyze the circumstances, examining the details: what documents are available confirming the tests, payment, visit to the organization and, finally, indicating an error.

In order to more clearly understand your next actions, the best decision would be to seek legal help in a medical dispute. A qualified lawyer can explain the legal nature of the actions of employees of a medical institution, the procedure for restoring violated rights and the limits of responsibility of doctors.

Correctly and timely provision of legal assistance in a medical dispute is already almost 1/3 of the solution to the problem.

If you don’t want to raise a scandal and have free time to take tests again, you can offer the medical staff and administration of the diagnostic and treatment institution an alternative. For example, free repeated tests with the reception of biomaterial out of turn. Or an accelerated study with results delivered in the shortest possible time. Most often, in order not to make a fuss, offenders go to meet their client.

Each case is individual, and the person who applies for the service decides for himself how antisocial and dangerous to human health and life the legal violation was committed by the doctors and how important it is for him to hold the doctors, hospital, or clinic accountable.

What consequences await medical staff in this case?

When deciding how to hold doctors, hospitals, or clinics accountable, the degree of negative consequences that resulted from erroneous test results given to the patient will be important. Whether for this reason circumstances arose that worsened the patient’s health condition. For example, an erroneous test for the body’s susceptibility to a certain chemical or drug, when used, can lead to undesirable negative consequences.

In any case, medical personnel and the administration of the medical institution are responsible. The nature of their actions and the legal analysis of the situation makes it possible to decide what kind of responsibility we are talking about. For example, about civil, administrative or criminal.

As part of their job descriptions, employees of a medical institution may be punished in accordance with the norms of Labor Legislation and in the field of healthcare.

The administration of a medical institution may be held accountable for violating administrative legislation.

If the client goes to court with claims for compensation for material and moral damage, then we are talking about civil liability.

In case of serious consequences that have caused damage to the life and health of the patient, the question often arises of bringing the employees of the medical organization and management to criminal liability.

In this case, Constitutional human rights are also violated, for example the right to life.

It is quite difficult to solve such a problem on your own, and in any case, the right decision would be to contact a lawyer to resolve this type of dispute.

It is important to understand that the medical staff of any medical institution bears responsibility for the health and life of the person who comes to the appointment. They are required to comply with ethics, their job descriptions, and legal acts regulating healthcare in Russia.

When visiting paid and municipal hospitals, clinics and laboratories, you must be vigilant and careful. Read the labels on containers with biomaterial, carefully study the documents that are given for signature. If you discover any fraud on the part of a medical worker, contact the administration of this organization with a complaint. Ask questions when in doubt.

Important! For all questions of a medical dispute, if you don’t know what to do and where to go:

Call 8-800-777-32-63.

Medical lawyers and attorneys who are registered with Russian Legal Portal, will try to help you from a practical point of view in this matter and advise you on all issues of interest.