Mobile Internet does not connect to the phone. Mobile Internet does not turn on on Android: how to set it up

Every year the mobile Internet becomes better and faster. However, the technology is becoming more complex, as a result of which the likelihood of failures and malfunctions is growing. Therefore, we want to tell you what to do if the mobile Internet does not work on your Android device.

There are many reasons why your phone cannot connect to the Internet on the operator’s network: it may simply not be configured, or you may have encountered a hardware malfunction of the network module. Let's look at the causes and methods of eliminating the problem in order.

Reason 1: Insufficient funds in the account

The most common reason for cellular Internet not working is simply not enough money in the account. Perhaps you simply didn’t pay attention to it and didn’t replenish it on time. Check the amount of funds with a USSD request from your operator:

• Russian Federation: MTS, Megafon - *100#; Beeline - *102#; Tele2 - *105#;
• Ukraine: Kyivstar, Lifecell - *111#; MTS, Vodafone - *101#;
• Republic of Belarus: Velcom, MTS, life;) — *100#;
• The Republic of Kazakhstan: Kcell - *100#; Beeline - *102# or *111#; Tele2 - *111#.

If you find that there is not enough money in your account, simply top up your balance using any available method.

Reason 2: No coverage or device is not registered on the network

The second reason for the lack of Internet is that you are outside the network coverage area. You can check this by looking at the indicator in the status bar: if you see a cross icon on the indicator, then you most likely will not be able to connect to the Internet, or make calls.

The solution to this problem is obvious - go to a place where the network catches better. If you are at a point with reliable reception, but the no network icon does not disappear, most likely your device is not recognized by the cell tower. This is usually a random single failure that can be easily fixed by rebooting the device.

There may also be problems with the SIM card, the main problems of which and how to resolve them are described in the article below.

Reason 3: Airplane mode is on

Almost since the advent of mobile phones, they have had a special mode designed for use on airplanes. When this mode is activated, all types of data transmission (Wi-Fi, Bluetooth, communication with a cellular network) are disabled. It's very easy to check - look at the status bar. If you see an airplane icon instead of the network indicator, then offline mode is active on your device. It turns off very easily.

After completing these steps, check if the mobile Internet is working. Most likely, it should turn on and function normally.

Reason 4: Data transfer disabled

Another very simple reason for the lack of mobile Internet connection. You can check this as follows.

You can also turn on mobile data with a switch in the status bar, if it is present on your phone.

We also note that in some cases, data transmission may be disrupted by malware. If you can’t turn on the Internet using the method described above, then it makes sense to install it on your phone and check the device for infection.

Reason 5: Incorrect access point settings

As a rule, when you turn on your smartphone for the first time with a SIM card inserted, you receive a configuration message with settings for the mobile Internet access point. However, in some cases this may not happen, especially if you are using a rare or uncertified device for your country.

We are used to always being online, so the situation when the mobile Internet on a smartphone does not work makes many people feel uncomfortable. Applications for calls, communication, games and streaming services require a continuous connection to the network. And as soon as the connection stops, we immediately find ourselves in a “network vacuum”, where cards do not work, there is no way to make calls via the Internet or check the weather. Moreover, sometimes a disconnection from the network occurs at the wrong time and you need to quickly fix the problem. In this article, we have collected the most common reasons why the Internet stops working, and most importantly, solutions.

There are not enough funds in the account or the packet traffic has run out

Tariff plans of cellular operators often include free traffic or favorable conditions for ordering a package with traffic. If consumption is not controlled, applications will quickly use up the allocated MB. If there is no money in the main account, then the Internet will not work.

Solution: check the main balance and/or the remaining packet traffic. Limit data exchange between apps when the mobile network is active.

Weak or missing coverage

This is a common reason when mobile Internet on a phone stops working. In some places, the signal from cell towers does not reach or there is only enough coverage for calls.

Solution: check the signal level, change position. Sometimes a shift of 5-10 meters allows you to catch a weak signal.

Data transfer disabled

As unnecessary, users often automatically turn off data transfer on their smartphone. Or this action is performed by applications in order to save battery power.

Solution: Check if data transfer is enabled. Check applications with power-saving features where Internet shutdowns may occur.

Presence of viruses on the device

Some malware deliberately blocks access to the network.

Solution: check your device for viruses.

Fixed network type

In places with poor coverage, the modern network standard does not work. Instead of 4G, only 3G or 2G works. If the settings are set to forced operation with 4G LTE, the smartphone will not switch to another Internet connection standard.

Solution: Do not use a fixed network type in areas with poor coverage. Allow your smartphone to select a network automatically.

Instructions:

1. Open system settings, expand the “More” or “Advanced” section.
2. Open the “Network Type” item, where select global mode.

Incorrect or missing mobile internet settings

An unexpected failure leads to changes in Internet settings. If another card was used for a while, the phone could change the access point.

Solution: Check that the Internet settings on your phone are correct. Make sure you are using an access point that matches your carrier.

Instructions:

1. Open the device settings, expand the “More” or “Advanced” section.
2. Under Wireless Networks, select Mobile Networks.
3. Open the "APN Access Points" item.
4. If the access point is selected correctly, call the hidden context menu to view the access point settings. Check that the settings are correct.

Operator interruptions

Sometimes telecom operators encounter unforeseen situations in the form of equipment breakdowns. If calls and other services work, but there is no Internet, there are probably interruptions in the operation of the equipment.

Solution: call the operator and ask why the Internet is not working on the phone. Find out if there are restrictions on your number with Internet access.

Mobile device failure

Hardware or software problems are a common occurrence of missing or interrupted communications. If the problem is hardware - related to internal components, or a breakdown of the smartphone, then only qualified specialists at the service center will be able to diagnose the problem. In case of software problems, the radio module may fail. Often the problem is solved by changing the firmware, after which the mobile Internet on the phone starts working as before.

Solution: check the functionality of your SIM card in another device. Also install another SIM card of the same operator in your device. If there is a problem with the device, change the firmware. As a last resort, contact the service center.

Problem with SIM card

Mobile operator cards contain memory and other components. Over time, the card becomes unusable, stops working or fails until it completely fails. It happens that there is no Internet on the phone precisely for this reason.

Solution: If there are problems with the card in another device, and the new card works properly, contact your operator’s customer service center and replace the card. For convenience and to save time, call the operator, find out the location of the nearest service center, as well as what data you need to provide to exchange the card.

Conclusion

Often, the Internet stops working due to a malfunction of the operator or mobile device, which is often solved by a simple reboot. And sometimes the problem is complex and consists of several causes. If your Internet does not work, we recommend using the instructions above, starting with simple steps, and not immediately changing the firmware or taking the device to a service center.

This is a very common problem on devices running the Android platform.

In any case, it would be useful to understand what the causes and solutions to this phenomenon are.

Banal reasons

Let's start with, perhaps, a number of the most banal reasons why the mobile Internet may not work.

Their list is as follows:

• Negative balance on the phone. To exclude this option, you should check how much money you have in your account. Depending on the operator, the method may differ.
  To find out how to check the account status on your phone, you should contact your operator. Most often, the SIM card has both a balance number and an operator number.

• The subscriber is outside the network coverage area. Another very simple and common reason. To rule out this option, you should look at the network indicator in your . An example of this can be seen in Figure 2.
  To fix this problem, there is only one way out - to go to a place where the device can pick up the signal normally. By the way, a weak network can cause the Internet to simply work very slowly.

Clue: If this indicator is always low, even if you walk the device close to a telephone tower, then the problem is not with the network, but with the device itself. Then you should just take it in for repairs.

• The “Data transfer” option is not enabled in the settings. All modern smartphones have this option. You can easily turn it off in the settings.
  True, depending on the specific smartphone model, the location of this item will be completely different. For example, in phones with a platform it can be found this way:
  • go to settings;
  • select “More...” (Figure 3.a);
  • go to the “Mobile network” menu (Figure 3.b);
  • check the box next to “Mobile data transfer” (Figure 3.c).

As mentioned above, in different operating systems this item will be located in different places, but its name will always be approximately the same.

• Automatic registration on the network did not occur after it had been absent for some time. This phenomenon can occur after a subscriber leaves the subway or simply returns from places where the Internet did not work.
  This is especially true for networks. In this case, there is also one and only way to fix everything and it is to restart your device, that is, turn it off and on again.
  Depending on the process, this process occurs differently, see the instructions.

Settings are wrong

To exclude this option, you should go to the Internet settings on your phone and find there items related to APN, that is, the access point.

Depending on the model, the location of this item may also differ, but APN will remain APN in any case.

To fix this problem, there are two ways:

1. Request settings from the operator.
2. Manually set up the network connection.

The easier option, of course, is the first option. To find out how to request such settings, you should contact your operator or go to your mobile operator's website.

Information on the most common of them can be seen in Table 1.

Table 1. Request numbers for obtaining Internet settings for the most popular mobile operators in Russia

As for other operators, you will need to call the operator and ask him how to get automatic Internet settings.

In most cases, the settings will be set automatically and the user will not even notice it.

Only at the end will he receive a message with something like this: “Congratulations! The Internet settings on your phone have been installed successfully."

It happens that you receive an SMS, when you read it, the “Install” button appears.

Accordingly, you need to click on it and the settings will be installed.

Manual network setup

With manual adjustment everything is somewhat more complicated. An example of finding access point settings on Android phones can be seen below.

Step 1. Go to settings, then select “More...”, which is shown in Figure No. 3.a, then select “Mobile network” (Figure No. 3.b).

Step 2. In the menu that opens, open the “Access Point (APN)” item, as shown in Figure No. 4.a.

Step 3. Click on the button to add a new access point. Usually it consists of a simple “+” sign, as shown in Figure 4.b.

Step 4. Fill in the fields “Name”, “APN”, “Username”, “Password”, which are highlighted in Figure No. 4.c.

As for the meanings of these fields, you should also find out about them from the operator; they are completely different for each network.

For the most popular operators, the values ​​of these fields can be seen in Table 2.

Table 2. Internet settings values ​​for the most popular operators in Russia

These menu items may be completely different depending on the phone. There are other reasons why the Internet does not work well or does not work at all.

Hello, dear readers and guests of our portal.

Have you ever wondered why the Internet does not work on your phone??

But there are quite a large number of reasons for this phenomenon. The main problems are usually associated with a poor signal from your network, faulty equipment, or missing or incorrect settings. Let's figure out why the Internet doesn't work

There are many reasons and there is no universal way to solve them. After all, in order to eliminate the reason for the lack of Internet on your phone with a hundred percent probability, you must first find out this reason.
In this article we will look at all the most common reasons for the lack of connection on the phone, why the Internet disappears, and how to set it up in one case or another.

Our instructions will be relevant for almost any telecom operator (Yota, MTS, Megafon, Beeline) and the device you use.

Why there is no Internet and how to restore it on your phone

In the modern world of wireless communications and high speeds, a person almost cannot do without the Internet. And if suddenly for some reason the phone does not want to connect to the Internet, or the pages load quite slowly when surfing the Internet, this causes irritation. Let's not give in to excessive emotionality and panic. We will tell you how to fix the most common problems associated with the lack of Internet.
Reasons for the lack of Internet on the phone

For each reason, we have written detailed instructions, following which the problem will go away as quickly as possible.
So, the Internet may be absent for these reasons:

• Your device has not been automatically registered in the operator’s network;
• The phone settings are lost;
• Data transfer is disabled on your device;
• The subscriber is outside the network coverage area (this is typical for areas with poor signal);
• On the operator’s side, technical work is being carried out;
• The allocated Internet traffic within your tariff plan has expired;
• The phone is out of order;
• The device balance has run out of funds.

And this is not a complete list, but only the most common reasons for the lack of Internet on the phone.

ATTENTION: remember that in order to eliminate failures in the absence of the Internet, you need to first find out the reason for this, and we recommend that you read our article to the end for a clearer understanding.

There is, of course, an exception to the rule when the work is carried out on the operator’s side, and in this case you will not be able to independently eliminate the cause of the lack of communication.

If the Internet is disabled by the operator

If suddenly the Internet on your phone stops working, do not rush to immediately rush to change the settings. No matter how trite it sounds, the most common reason for the lack of Internet is the initiative of the cellular operator. Quite possible. That you simply ran out of traffic, or your Internet access was disabled until the end of the billing period.

How to fix this problem

And we won’t explain it to check it. This is described previously in other articles and any subscriber should know how to check the account balance and the amount of available traffic. Also, special USSD commands and personal accounts are available to subscribers of any operator.
You can request information about how much Internet traffic you have left at any time using special commands:

• Operator TELE2: you must enter the USSD command *155#
• For Megafon this command will look like this: *158#
• <Beeline suggests using the voice menu and to do this you need to call 06745
• Remaining traffic on MTS are output by USSD command: *111 *217#

If, when using the command data, you receive a message that your traffic has been used up, we recommend purchasing additional gigabytes of Internet, or switching to another tariff with more traffic. You can find out more about tariff plans on our website.

If there are no Internet settings on your phone

Another of the most common reasons why there is no Internet on your phone is that you have missing settings.
Universal Internet settings on your phone for the most popular operators

If, for example, you were working on the Internet, and after turning off and rebooting the device, the Internet disappeared, then the most likely reason is that your settings have simply gone wrong.

Check the settings on your device to see if they match those recommended by your operator.
In case you don't know how to set up your phone, then you need to contact the help center, or use the USSD command to get automatic settings for your phone from your cellular operator.
Commands for getting Internet settings:
If you are a YOTA subscriber, then you can get the settings for your phone using your Yota personal account

• Beeline subscribers you need to use the voice menu by calling 06503
• Tele 2 also offers to order settings by calling number 679
• MTS- receipt is carried out after sending an SMS to number 1234
• Megaphone- also SMS to number 5049 only with text 1

ATTENTION: if you are a subscriber of another mobile operator, whose services are not so widespread in Russia, we recommend that you contact the help center for help. Upon request, your Internet settings will be sent to your number.

In the event that you still don’t even have the field for receiving Internet settings, then read on.

By the way, if you are interested in tariffs with favorable Internet rates, you should pay attention to the ones from MTS.

Other reasons for the lack of Internet on the phone

If all of the above did not help, let's look at other reasons for the lack of Internet:

1. If you suddenly have no Internet due to problems with your device, remember that nothing is eternal in this world. Your phone could simply be faulty.
2. If you do not have the skills to repair cellular and other mobile devices, then in this case we recommend that you shave your hair at a service center, where they will definitely help you.
3. Also Data transfer on the device may be disabled. In order to correct this reason, you need to check whether you have a special function enabled that makes data transfer possible.

This function may differ in different phone models, which is why it is impossible to consider all possible options within the framework of this article. Please refer to the instructions for your device.

On most devices that run on the Android OS, connecting the data transfer function is carried out by using the menu function.

The menu can be accessed by swiping your finger from top to bottom on your phone screen.

• Internet access is the same may be absent if your operator is currently carrying out technical work. There may also be no Internet if the network is overloaded. In this case, you should call the hotline of your mobile operator and clarify this point.
• You have run out of money on your balance. This is another fairly common reason for the lack of Internet. Most likely you did not have the required amount to pay for your package monthly. Or the money was written off due to the connection of a paid subscription. To solve this problem, we recommend that you top up your account and subsequently monitor the balance of your phone.
• Also pay attention to the signal strength in the coverage area of ​​your operator and your location.. It is quite possible that there is simply no signal, and therefore there may be no Internet connection. In this case, you just need to move to a place where the coverage signal is strong and stable.

Now you can deal with most of the reasons for the lack of Internet and the question of why there is no Internet on your phone will visit you as little as possible. We will also be very grateful if you add our instructions to your bookmarks, so that you can return to it as quickly as possible and share it with friends on social networks.

We all use the World Wide Web, and it is not uncommon to see queries on the Internet: there is no Internet connection, why is there no Wi-Fi on the phone, why is the Internet not working on the phone, etc.

All of us have had problems connecting to the Internet on our mobile device and sometimes it ended in failure and sometimes in success. Therefore, these tips will be relevant for any model of your mobile device. And also for any type of Internet to which you want to connect this device.

You can connect your mobile device to the Internet in two ways. They are very simple. The first is to call the operator and, following his advice, follow the algorithm of actions to connect to the Internet on your mobile device.

The second method is to connect to the Internet manually. To do this, go to Settings and select More..., then Mobile network. In the window that opens, select APN access point, add a new access point that suits you, then fill in the fields name, apn, username and password. After which you can freely use the benefits of the Internet.

There can be many reasons why a mobile phone, Android or tablet cannot connect to the Internet. We will look at six main reasons that you can fix yourself. Let's start:

1. You don't have internet on your phone, check your account. Maybe you've run out of money and that's why you can't.
2. Your mobile device itself has not registered with the network. Then you need to register it and reboot your mobile device yourself.
3. Data transfer is in the shutdown stage, you need to call the operator, and according to his prompts, connect this mobile device to the Internet.
4. Mobile Internet does not work, you may simply be outside the operator’s coverage area. Therefore, it is worth looking for a location where the signal will be picked up better and stronger. Also, the reason may be a failure or malfunction in the mobile operator itself, which can be quickly resolved.
5. If the mobile Internet is disconnected. You need to go to Settings, find Wireless networks, and in the Advanced item, find the line Mobile networks (depending on the version of your mobile device), and turn on Data transfer on your phone.
6. If the access point is not configured correctly. You need to contact the provider's access point, obtain the settings data and manually connect your device to the Internet as described above.
7. Your mobile device does not support an Internet connection.

If the Internet has stopped working on your smartphone, Android or other mobile equipment and none of the above tips help. It is suggested to cancel all settings and go to the original ones, which is not advisable.

To do this, you will need to contact a technician at a service center, or reflash your mobile device yourself. In order to independently return the settings of your mobile device to the original ones, you need to find on the Internet how to do this and repeat according to the suggested instructions.

Viruses are attacking!

Also, the reason for the lack of Internet may be a virus. Which has leaked into your device and prevents it from working fully. To do this, you need to get rid of it using an antivirus program. Which you need to download to your mobile device, check it for viruses and neutralize them.

Also, the mobile Internet may not work on the mobile device due to a bad APN signal. This may be due to incorrect settings. To fix this problem, you need to contact an employee of the provider who can fix everything.

Pinched wires may also be the cause. Those that got under the sofa, closet, or were squeezed by the door. Which can lead to internet shutdown. You need to monitor the cable that is in your apartment so as not to damage the Internet delivery to your home. The Internet may be disabled by the provider. When they break down or during bad weather conditions.

If you have problems connecting to the Internet, check all the methods described in our article. We hope that our advice will help you. Good luck!