Electronic appointment with a doctor. Krasnoarmeysk - electronic registry

According to VTsIOM, in 2015, 37% of Russians surveyed were unable to get an appointment at least once due to too long lines. This situation is typical for many regions of the country. The only guarantee that you will find yourself in a specialist’s office when you go to a hospital or medical center with your problem is to make an appointment with a doctor in advance. Fortunately, today there are many ways to do this.

How to make an appointment with a doctor

Just a couple of decades ago, in order to pay a visit to a pediatrician or a specialist, you had to wait in line. A little later, you could make an appointment with a doctor with the help of the clinic’s reception staff, by going there in person or by calling. Now, along with traditional methods, there is a quick online appointment with a doctor. There is a single federal state registration portal, but almost every major region of Russia has acquired its own.

Through the Internet

Self-registration with a doctor via the Internet is extremely popular, and there is a very clear explanation for this. Registration on specialized sites takes no more than 15–20 minutes, filling out an application takes even less. For each portal the set of required information is individual. After confirmation of registration, an appointment with a doctor via the Internet becomes available. In most cases, newcomers are asked to contribute:

passport data;
Compulsory medical insurance number;
email;
residential address;
information about the clinic at the place of residence, the family doctor.

Therapists, ophthalmologists, neurologists, dentists, urologists, dermatologists, endocrinologists... The list of specialists whose doors are opened by an electronic appointment with a doctor is very wide. Although, first of all, these are primary care doctors: local doctors, dentists, gynecologists. Each major region of Russia has its own portal. Eg:

Make an appointment with a doctor via EMIAS-info

Residents of the Russian capital are not deprived of this kind of electronic services. The service for remotely making an appointment with a doctor is available on the services www.pgu.mos.ru, www.medihost.ru, www.mosregistratura.ru. The largest portal in the capital is www.emias.info. The Unified Medical Information and Analytical System has been in operation since 2013. This project is being implemented by the Moscow City Health Service and the Department of Information Technology.

Electronic registration at a clinic using EMIAS-info is possible only if you have a compulsory medical insurance policy and if you are geographically assigned to one of the Moscow medical institutions. The system guarantees the availability of primary care doctors. It is convenient because in addition to adults, it is possible to register at a children's clinic. Feature of the portal: it also acts as a mobile application. By downloading it to your phone, you can make a city recording without a computer at hand.

Through State Services

The unified portal of State Services is also popular. Its address on the Internet is www.gosuslugi.ru, the improved version is www.beta.gosuslugi.ru. The State Portal has federal status. To enter the page, you need to enter your full name, mobile number or email. However, when filling out the application, passport, policy and SNILS data will also be required. Before making an appointment with a doctor through State Services, make sure that the information you provide matches that recorded at the clinic. Otherwise, the system simply will not accept your state registration.

By phone

Every citizen of our country has necessarily encountered the fact that it can be difficult to get to a public clinic. Many patients had to wait in a long line in front of the office, take time off from work to visit a doctor, because the receptionist received a completely inappropriate number for the date or time. Fortunately, now any patient can make an appointment with a doctor via the Internet on the State Services portal gosuslugi.ru. Also on this site you can arrange a doctor’s call to visit a patient at home.

In order to make an appointment with a doctor via the Internet, you just need to be on the State Services portal, remember the login and password that were specified when registering on the site.

Which doctors can you make an appointment with through the State Services portal?

Unfortunately, at the moment the State Services portal does not allow you to make an appointment with every doctor at a state clinic. But by electronic recording it is possible to get to those specialists who are most often needed:

pediatrician;
therapist;
gynecologist;
psychiatrist;
dentist (pediatrician, therapist, orthopedist, surgeon).

List of documents required to make an appointment with a doctor online

To complete the application on the website, the following documents will be useful:

passport of a citizen of the Russian Federation;
medical insurance;

For what reason may an online appointment with a doctor be denied?

Sometimes it may happen that you will not be able to make an appointment with a doctor through State Services. It happens that the system does not allow you to fill out an application if you have previously made an appointment with a doctor three times, and the patient did not come at the specified time and did not cancel the appointment on the portal in advance. In this case, the program automatically prohibits electronic appointments with the doctor for a month.

Even during a personal visit to the clinic, the receptionist may refuse admission in the following cases:

the information entered about the documents does not meet the requirements of the clinic;
Insufficient data has been filled in;
the documents provided do not correspond to the information that was specified when filling out the electronic application on the portal;
the patient did not bring the required documents or collected an incomplete set.

List of actions that must be taken to make an appointment with a doctor

To make an appointment with a doctor through State Services , a number of the following actions are required:

From the above it follows that all patients who want to see a doctor have the opportunity to protect themselves from long waits at the reception desk. Using the State Services portal, you can easily register with a doctor via the Internet by choosing the most convenient date and time for visiting a doctor.

How to view a previously received number and how to cancel it if necessary

To view or cancel numbers issued on the State Services website, you must take the following steps:

The first step is to log into your personal account;
Select the “My Applications” menu item. At the bottom of the page you can see the entire list of previously completed requests for services;
Next, you need to click on the application that you want to view or cancel. Afterwards, the details of the application will open, where you can view the data entered during registration;
If necessary, in the same window you can cancel your appointment with a doctor via the Internet by clicking on the blue “Cancel application” button.

Conclusion

Despite the active development of Internet technologies, there are still people who still think that it is impossible to make an appointment with a doctor via the Internet. In fact, now both a child and a pensioner can easily and simply apply for a visit to a doctor.

Important! A huge advantage of the electronic queue is that you can make an application at any time of the day, even at night. Completing the application takes no more than a couple of minutes.

It is very convenient that after each action with the application (registration, acceptance or cancellation), a confirmation is certainly sent to the email address, so that all steps are additionally duplicated and saved. It is also important that the site has time to think about and analyze the numbers proposed by the system; everyone can slowly evaluate their personal schedule and choose the most suitable time to visit a doctor. If a person comes to the registration desk at 8 a.m., he most often takes the first number he comes across.

Of course, electronic recording has its disadvantages. Unfortunately, not in all cities, clinics provide the opportunity to make an appointment with a doctor via the Internet, on the portal. Many clinics that allow you to make an appointment with a doctor online do not allow you to get a number for all specialists, but most often for doctors who do not have queues in front of their offices.

Obviously, making an appointment with a doctor online is very convenient, and this has quickly become a popular service among patients of all ages. The system is constantly being modernized and improved in order to become even more convenient and fast. It is planned to cover the maximum number of clinics in large cities and be able to add medical institutions in urban settlements to the database.

As a rule, every medical institution has internal rules that determine the mechanism for a patient to see a doctor. This regulation is established by the management of the clinic or the city health department. Typically, the rules for making an appointment with a doctor in different clinics are similar.

Before visiting a doctor, you need to make an appointment with him. This can be done immediately, on the day of treatment, if:

the doctor has free appointment time;
if you need immediate help: something is very painful, your temperature has risen, your condition has sharply worsened (this treatment is often called “acute pain”).

In these cases, you come to the reception of a medical institution, from where you are referred to the right doctor on a first-come, first-served basis. You can usually see a general practitioner on the same day. If your GP is busy or is not currently accepting appointments, the registrar should refer you to any other GP.

A preliminary appointment is usually required to see a doctor of a narrow specialty, and can be carried out:

If you urgently need specialist advice, you can ask the doctor to see you without an appointment (the doctor will not refuse if he has free time in his schedule) or contact the head of the department or the chief physician.

If the clinic does not have the ability to provide you with an urgent consultation with a specialist doctor, you should be given a referral to such a specialist in another institution.

Make an appointment with a doctor online

Since 2010, a system for making doctor’s appointments via the Internet began to develop in our country. You can use this service if:

you have a valid compulsory health insurance policy (CHI);
your visit is planned (not urgent);
you are already assigned to this clinic and registered in its electronic file (that is, you have a medical card in this institution).

To implement this program, a unified electronic database has been created, where medical institutions in the city and districts must enter the data of all patients assigned to them. Here arise the first problems faced by those wishing to make an appointment with a doctor online:

Not all clinics participate in the electronic registration program, so the one you need may not be on the list of those offered.
The doctor's appointment system may refuse you, not finding your data, which they either forgot to enter into a single database, or entered it with some error, for example, in the last name.

In both cases, you will have to use other methods of making an appointment with a doctor.

In addition to information about patients, medical institutions must regularly place information about available doctor appointments in the same database. However, not all numbers end up on the Internet. Some of them are reserved by clinics. Reserve numbers can be used by those who need emergency care, people who come back again (for example, while on sick leave) or make an appointment with a doctor when visiting a clinic in person.

How many numbers to leave and how many to put in the electronic database is determined by the internal regulations of the institution or orders of regional health care management departments. And here the second problem arises: few “numbers” get onto the Internet, and their shortage is acute. Sometimes a paradox arises when you have to hunt for a number to see the right specialist on the Internet like a rare animal, but during an in-person visit it turns out that the doctor’s office has an empty corridor and not a single patient.

The constant lack of numbers to see doctors is already a trademark of the electronic registry. In addition, messages began to appear on forums from speculators who collect requests from doctors for future use, and then “give them over” to those in need for a fee.

Leaders of the Ministry of Health reassure that the online registration program is constantly being improved, and all problems will be resolved over time. Now, to monitor the quality of work, a “hotline” has been created - 8-800-200-04-01. In addition, you can leave your comments and questions by email: [email protected].

Despite the listed disadvantages, booking via the Internet already solves many problems: no queues, early rises and unnecessary travel to the clinic. Without leaving your home, you can see which specialists have free appointments. Then, using our website, read

Dear patients!

Please note that the Public Services Portal, section “Healthcare” is not a service developed by the Lviv Regional Hospital.

The functionality of the Portal is under the jurisdiction of the Ministry of Public Administration, Information Technologies and Communications of the Moscow Region.

Regarding the operation of the Portal https://uslugi.mosreg.ru/zdrav/ please contact the technical support of the Portal. The link to the contact form is located on the top line of the Portal screen.

Attention! Registration of patients in the “Clinical Laboratory Diagnostics” section is carried out only by a doctor.

Single telephone number of the Governor's Contact Center
(Public Services Portal)
8-800-550-50-30

In the Moscow region, a Unified system for receiving and processing messages on the activities of executive bodies of state power of the Moscow region and local government bodies of municipalities of the Moscow region has been created and is functioning.

8-800-550-50-30
free for all regions of Russia, call reception - 24 hours a day

By contacting the Unified System with a question, you can:

obtain information about the availability of preferential medicines
sign up for an appointment with the doctor
make a house call
obtain information on the procedure for providing state and municipal services in the field of healthcare;
find out telephone numbers, addresses, opening hours and other contact information of the Ministry of Health of the Moscow Region and its divisions;
get answers to questions in the field of healthcare;
report shortcomings in the work of the Ministry of Health of the Moscow Region, its divisions, as well as organizations engaged in retail trade and provision of healthcare services, including pharmacies, clinics, hospitals, etc.

Order of the Ministry of Health of the Moscow Region dated October 28, 2015. No. 1561 “On approval of the procedure for using the Unified Medical Information and Analytical System of the Moscow Region in public health institutions of the Moscow Region”

List of medical specialties for which it should be open self-registration (Internet portal, infomat) for an appointment at EMIAS MO:

1. Obstetrician-gynecologist.
2. General practitioner (family doctor).
3. Otorhinolaryngologist.
4. Ophthalmologist.
5. Pediatrician.
6. Local pediatrician.
7. Doctor for hygienic education.
8. Sports medicine doctor.
9. Children's psychiatrist.
10. Psychiatrist-narcologist.
11. Psychotherapist.
12. Dentist-therapist.
13. Children's dentist.
14. General practitioner.
15. Local therapist.
16. Urologist.
17. Surgeon.
18. Pediatric surgeon.
19. Pediatric urologist-andrologist.

Dear patients!

Using the electronic registry, you can independently make an appointment with specialists via the Internet, on the official website:

Please pay attention what to implement electronic recording Only patients assigned to the institution will be able to. To attach to GBUZ MO "Lviv regional hospital" You need to contact Clinic room 126.

We recommend that you read further about the procedure for making an appointment with coloproctologists.

Possible problems when making an electronic appointment with specialists:

1. The policy number is entered incorrectly (if the policy is of a single type, then it is entered 16 digit number on the front side of the compulsory medical insurance policy);

2. The policy was replaced (contact 126 office clinics);

3. Not attached to the new database (contact Clinic room 126);

4. Not assigned to a hospital (contact Clinic room 126).

The development of Internet technologies greatly simplifies the life of users of the World Wide Web. This fully applies to making an appointment with a doctor. In addition to the state portal services, Muscovites use the unified medical information and analytical system emias.info.

To register on the emias.info portal, you just need to know your medical policy number. If your compulsory medical insurance document has not yet been attached to the district clinic, the website has a multi-channel telephone number for recording EMIAS, by calling which you can get to the right doctor.

Why do you need the EMIAS system?

EMIAS.INFO was created with the aim of modernizing healthcare in Moscow and is designed to improve the availability and quality of medical services in public clinics in the city. Both citizens and medical professionals benefit from using the portal. A person in need of medical care makes an appointment with a doctor without leaving home and avoids the need to stand in line. Healthcare workers get quick access to the necessary information about the patient, get rid of filling out a large number of papers and have more time to work with the patient.

The EMIAS system includes several services:

Electronic registry that manages patient flows.
An electronic medical record that contains all the information about the patient’s condition.
An electronic prescription that provides automated medication provision.
Automated sick leave system.
A situation center in which information about the daily operation of the city’s healthcare system is collected and processed.
Database of medical services.
Laboratory service.

Who can use the services of EMIAS.INFO

To make an appointment at the clinic through the EMIAS electronic registry, a Moscow resident needs to have:

compulsory health insurance policy
a policy obtained in another region of Russia, but with a mark indicating the actual place of residence in Moscow
attachment to one of the city’s clinics that is part of the compulsory medical insurance system.

You can find out whether your policy is attached to a medical institution by clicking on the “my clinic” section on the main page of the site. If the result is positive, the address and name of the local doctor will appear.

If the document is not attached, you can get to a specialist by using the multi-channel telephone number for recording EMIAS listed on the website.

How to use the electronic registry

To make an appointment with a doctor through the emias.info system, take a few simple steps:

go to the EMIAS.INFO website - “Make an appointment with a doctor in Moscow”
enter your policy number and date of birth
choose the specialty of the doctor you are going to see
choose a doctor and an appointment time convenient for you.

To make the EMIAS.INFO system more convenient to use, go through a simple registration procedure. Just enter your email address and click on the “create an account” section. After this, you will receive a password for your personal account by e-mail, which can be changed to any other after registration.

Benefits of registration

Registering on the site has its advantages. The user no longer has to worry about remembering the policy number. In addition, through his personal account he can not only get a doctor’s certificate for himself, but also make an appointment for his family and friends. To do this, just enter the numbers of their policies and, as soon as necessary, select the one you need.

Mobile application emias.info

By downloading the official mobile version of the electronic registry to your phone, you can use the service anytime and anywhere. All system functions are available in the application, such as:

make an appointment with a doctor at a time convenient for the user
connecting appointment time reminders by adding an event to the calendar
rescheduling a doctor's visit to another time and date
ability to view record history and prescriptions issued
the opportunity to make an appointment for your relatives.

To add your family members to the application, you need to click on the “change user” icon, then the “+” button. In the window that opens, fill in the required fields, then click on the checkmark in the upper right corner of the screen.

Which doctors can you make an appointment with through the EMIAS.INFO service?

Through the electronic registry, you can only make an appointment with first-line doctors, which include a therapist (or pediatrician), a surgeon, an ophthalmologist, a urologist and a number of other doctors. A complete list of first-line specialists (that is, doctors who are visited without a referral from another doctor) can be found on the website page in the “frequently asked questions” section.

If the required specialist is not on the list of doctors available to the user, then you will have to make an appointment with him by phone or wait in line at the clinic. This is due to the fact that the number of electronic coupons for doctors is limited, and they are not always available.

To get an electronic appointment with a dentist or gynecologist, you must first attach your policy to the dental clinic and antenatal clinic.

You can make an appointment with second-level specialists (see table) using an electronic referral issued by your local physician.

cardiologist	neurologist
infectious disease specialist	radiologist
allergist - immunologist	gastroenterologist
dermatovenerologist	psychotherapist
oncologist	mammologist
expert in narcology	hematologist
geneticist	rheumatologist
pulmonologist	endoscopist
physiotherapist	neurosurgeon
nephrologist	phthisiatrician
cardiovascular surgeon	thoracic surgeon
anesthetist	coloproctologist
occupational pathologist	traumatologist-orthopedist
sports medicine specialist	hygienic education doctor
manual therapy specialist	maxillofacial surgeon
functional diagnostic specialist

If a referral to a doctor exists only in paper form, you will have to make an appointment with him at the clinic or by phone.

Cancellation or transfer of an entry in EMIAS.INFO

If for some reason you cannot get to the doctor at the appointed time, the electronic registration allows you to reschedule or cancel your appointment with the doctor through EMIAS. To cancel a visit to the clinic, go to the “my appointments” section on the main page of the site and in the window that opens, click on the “cancel” button.