Programs for hospitals and clinics. Online booking services for medical centers

This program will become an indispensable assistant for owners of clinics, beauty salons and similar establishments. The application allows you to conveniently register clients for the services provided by your company. Now all information about records will be stored in electronic format, which allows you to conveniently send it by email, edit or print. In addition, this data will be easier to analyze in other departments of the company, such as accounting or marketing. If necessary, you can synchronize the application with your company’s website so that clients can choose a time convenient for them and make an appointment without the services of a secretary or receptionist.

To test the program, let's download the new version of the Electronic Registry for free and install it on your computer.

Possibilities:

adding services to indicate the one you need when creating a record;
adding employees with whom you can make an appointment;
data backup;
adding multiple users;
creating printouts with a client visit schedule for each doctor;
displaying time that is already occupied by other clients;
printout of any data.

Working principle:

The first thing I would like to note is the Russian-language interface of the program, which makes working in it clear for company employees and clients. The functions of the Electronic Registry allow you to create records for the desired employee and for the desired service. For example, a hairdresser can provide hair cutting and coloring services. You can choose a time that is convenient for you, while the time booked by others will no longer be available, which allows you to avoid “overlaps.”

This program can be used by the receptionist or synchronized with the company’s website so that clients register themselves, and you do not have to pay money to additional employees.

Please note that Electronic Registry can be installed on Windows XP, Vista, 7 and 8.

Pros:

automation of client appointments;
creating SMS newsletters to notify clients about appointments;
synchronization of the program with the company website;
the ability to download the Electronic Registration to your computer for free;
Russian-language menu;
simple interface.

Cons:

30 days for trial work in the program.

The Electronic Registration program will become an indispensable assistant for registering clients for your company’s services. Collected data in electronic form is much easier for accounting, marketing departments and other departments to process. At the same time, any information can be printed for clarity and convenience. For example, at the beginning of each day, each doctor can be given a printout with all the records of his patients.

However, with this version you will only have 30 days to experience the benefits of the program. For long-term use, you need to buy a license key.

The patient file is a functional module designed to increase the quality of patient care and open up opportunities for statistical research for various purposes. Using this section, you will be able to conduct financial and marketing monitoring of work with patients, including the creation of effective appointment schedules and electronic medical records of patients. In addition, using this section of the program, you can introduce a system of discount plastic cards for patients, which will improve the technical level and professional image of your enterprise. Such software for a medical center actively works to increase the number of new patients and grow the audience of regular visitors.

Electronic patient database;
Loyal customer cards (personal, cumulative discounts and bonuses);
Maintaining and printing an electronic medical record (form 025/U);
Possibility of attaching pictures (before and after procedures);
History of treatment and visits;
Incoming/outgoing call history, call recording;
Possibility of electronic recording - to an employee, to devices;
Reminder system - happy birthday, appointment reminders;
SMS mailings - reminders about appointments, promotions, birthdays;
Assigning statuses to patients (potential, new, permanent, lost);
Reports: rating, ABC analysis, sales funnel.

Clinic loyalty programs

One of the main sections of the UNIVERSE-Medicine program is a built-in loyalty system for clinics and medical centers. The loyalty system is an additional incentive to retain patients in your medical organization. Depending on your goals, you can implement a system of personal or cumulative discounts, a bonus loyalty program, organize the sale of gift certificates or comprehensive treatment programs. The patient discount card can be presented in both plastic and electronic versions.

Deposit	Each patient is given a deposit through which funds flow. The patient replenishes the deposit account and receives an additional discount on services.
Discount	For each individual card, two types of discounts can be set - personal or cumulative, depending on the specified parameters. The scale of discounts and time period is set in the program settings.
Bonus	For each visit, the patient is awarded bonuses in the form of a certain percentage of the ordered procedures; on further visits, the patient can pay for part of the services with bonuses.
Comprehensive programs	The patient can be prescribed a comprehensive course of treatment at a certain discount. The course of treatment is paid for immediately or in installments, then the services provided are recorded in the system.

Electronic registry

In most cases, automation of medical institutions (clinics and medical centers) begins with the reception. At the reception desk there is the largest concentration of patients who need to be served quickly and competently. Administrators receive many calls with questions about the work of the center, doctors’ work schedules, and the possibility of providing certain services. To optimize the solution of these problems, medical programs are installed at the reception. When using an electronic system, the speed of processing requests from clients increases several times.

Organization of a call center in the clinic

Most modern medical institutions have long understood the need to organize their own call center. The influx of new clients, the workload of specialists, financial stability and, in general, the overall success of the clinic depend on the quality of processing incoming calls. Therefore, it is not enough to simply organize a call center; it is necessary to have mechanisms for assessing the effectiveness of its work. How many incoming/outgoing calls do operators make, what is the percentage of records for each operator, the percentage of complaints from customers, etc.

Distribution of patients by operator;
Registration of incoming/outgoing calls;
Recording conversations - quick access from the patient's card;
Differentiation of access rights to operations and reports;
Working with templates - call options, call results;
Automatic generation of a list of calls for operators;
Summary statistics for each operator;
Summary statistics on the work of the call center.

Automated doctor's workstation

Especially for doctors, the UNIVERSE-Medicine program has developed the ability to maintain electronic medical records of patients. During the patient’s initial appointment, the doctor fills out the patient’s electronic medical record. The medical record is made on the basis of form No. 025/u, which includes: reason for contact, diagnosis, medical history, conclusion, appointment for procedures. Since in most cases the medical history is confidential information, access to the card is limited by access rights. Information about appointments for certain procedures becomes available to all other users of the system.

Main functions of a doctor's workstation:

Access to pre-registration of patients - the "Appointment" form;
Maintaining an electronic medical record of the patient - form No. 025/u;
Access to forms: visit to a specialist, visit to the attending physician, photographs, tests, conclusions;
Extracting and printing prescriptions (treatment programs) - the printed form is adapted to the requirements of the clinic;
Ability to download files with conclusions (*.doc file format);
Possibility of setting restrictions on access rights to certain sections of the patient’s medical record.

Clinic personnel management

Comprehensive automation of medical centers must necessarily include software tools for working with personnel. The section “Clinic Personnel Management” provides ample opportunities for optimizing personnel policies, including control over working hours and economic returns from the activities of each employee. This link of the UNIVERSE-Medicine management system is also intended to control medical supplies issued for use and to generate payroll documentation. As practice shows, analyzing the work of staff makes it possible to evaluate the effectiveness of doctors, calculate the profitability and workload of offices (clinic departments), and increase the profitability of the enterprise.

Maintaining a database of employees;
Employee time tracking - entry/exit using personal cards;
Formation of time sheets;
Automatic payroll calculation;
Issuance of advances, system of fines and bonuses;
Reports on accruals and payroll;
Assessing staff performance.
Calculation of workload, profitability, profitability - employee, department.

Accounting for services and medications

One of the main tasks that needs to be solved when automating a medical center is to organize full accounting of services and medications in such a way that the entire process is as transparent and understandable as possible. Main features: differentiation of access rights to carry out various operations, labeling of goods, printing of price tags and labels, printing of price lists, implementation of all reporting in both quantitative and monetary terms, automatic write-off of drugs, availability of forms for inventory.

Convenient navigation through the catalog of goods and services (tree);
Search by barcode number, article;
Accounting in various units of measurement;
Entering costing cards for consumables;
Automatic recalculation of the price list;
Calculation of profitability of services;
Analysis of the profitability of a group of services (divisions);
Temporary discounts on goods and services;
Accounting for the shelf life of goods.

Warehouse accounting in the clinic

The “Warehouse accounting” section will help to promptly notify the manager about critical balances of goods, competently formulate the next purchase, eliminate ineffective overexpenditure of goods, and conduct an operational inventory of the warehouse. According to statistics, this particular medical center software tool helps reduce costs associated with the traditional loss of expensive drugs as a result of negligence or outright theft. In addition, automated warehouse accounting allows you to streamline the procurement system of medical products in accordance with specific needs.

Cash desk and clinic finances

The “Cash and Finance” section opens up new prospects for recording information on the movement of cash and non-cash funds that ensure the profitability of the enterprise. After the implementation of the UNIVERSE-Medicine program, the financial management of a medical center or private clinic is characterized by impeccable accuracy, transparency and eliminates any financial losses. Connecting appropriate accounting and control equipment to the program takes the financial control system to a fundamentally new level of comfort and efficiency, providing the opportunity at any time to obtain objective data on the movement and availability of funds received from various sources.

Conducting cash transactions of the clinic;
Accounting for cash and non-cash payments;
Possibility of barter settlements, maintaining deposits;
Division across several cash desks of the enterprise;
Dual currency payment system;
Line-item accounting of income/expense transactions;
Reports on cash register status and non-cash transactions;
Financial reports on the profitability of the enterprise;
Possibility of connecting online cash registers (additional option).

Reports and analytics

The built-in reporting block allows the manager to analyze the activities of the enterprise, effectively manage and organize the work of all departments. The developed reporting forms make it possible to conduct marketing research, have a clear idea of the attendance and workload of the medical center, the dynamics of demand for services, patient ratings and the flow of funds. Currently, the program implements more than 100 reporting forms that allow for analytics in various aspects: clients, employees, goods and services, finance.

Clinic "Center of Israeli Medicine"

Director Ternovskaya A. Product:

After carefully studying the business management programs available on the market, the management of the Alternative Children and Adult Development Center purchased a licensed copy of the USU program.

This was due to the fact that the program has great capabilities, from registering a client for consultations to tracking current income and expenses.

What we first paid attention to when choosing: there were many solutions on the market, but they were somehow incomplete, that is, in order to fully satisfy the needs for organizing work, it was necessary to purchase several services and programs. Options were selected, but none of them suited us at least 80%. The monstrous clutter of the interface, the intricate control logic, and the overabundance of unnecessary functions scared us away. In the end, the choice fell on USU. The program contains everything you need to work in managing a small medical center.

You can customize the program to suit your needs and your business processes, which is what we did. We completely abandoned keeping paper schedules and records, that is, we switched to an almost paperless organization of administrative work.

The support service, if necessary, promptly provides assistance in operating the program.

The absence of a subscription fee and the ability to purchase the required number of copies of the program are a practical solution.

Our management considers the USU program to be the best offer on the market specifically for use in small organizations.

Director of the Center for the Development of Children and Adults “Alternative” Reshetnikov V.V.

"USU"- a wonderful program with a very convenient and accessible interface. Its capabilities made it possible to solve many of the clinic’s problems in automating the process of creating patient databases, recording visits, cash receipts, issuing gift and bonus cards, and the consumption of medications.

The potential of the program makes it easy to expand its functionality to suit individual needs. Many built-in options will allow you to improve process automation without significant investments on an existing basis.

Technical support deserves special attention. Help is always prompt and very qualified.

Our clinic uses the “Beauty Salon 3.0” system.

Very convenient interface: Directories are filled out logically and clearly.

It is possible to correct data at any time simply by clicking in the right place. It is very easy to interact online when booking clients for various procedures.

What is especially attractive is the good setting of prices for services and the ability to manage data for both services and goods: both accounting for consumables for procedures, and accounting for the sale of additional products for clients. A good reporting system for all the activities of the clinic.

Head Kan Z.A.

LLC "Light"

Head Makhneva O.L. Product:

We purchased the program from you in the summer of 2013 and have been actively using it ever since. The program interface is simple, all employees quickly mastered it. If we have any questions, we contact the developers and receive technical support every time. We are planning to order modifications.

Most often, a visit to the clinic is preceded by the client making an appointment. Modern dental clinics strive to offer the client more and more convenient forms of pre-registration. Availability of information about how to get an appointment, about the clinic itself and the services it provides can influence a person's final choice in favor of a particular place of treatment. The quality of the organization of the registration process becomes an additional factor determining the success and competitiveness of the clinic.

Advantages of using online recording in dentistry

To maintain a client base and make appointments for patients, dental clinics use a client log. This can be either a version of the magazine specially designed for the clinic, or a regular notebook purchased in a store. This is the simplest, but not the best, method of maintaining customer records. Currently, the advantage of the clinic will be to give the client a choice of interaction method, as happens in other areas of life, for example, buying tickets through the website. The traditional journal entry is being replaced by an electronic version. The advantages of this option are obvious: the client is not limited by the administrator’s working hours and can make an appointment at any convenient time; for example, about a third of patients prefer to make an appointment from home. It has become possible to attract new customers simply using a smartphone, using, for example, the popular Instagram application, where you can constantly publish interesting posts with photos, promotions and lucrative offers. There is also a link to the clinic’s website, where potential clients can get information about this medical institution, get acquainted with the services offered, discount offers and, of course, make an appointment with their chosen doctor. An additional advantage of making an online electronic appointment with a dentist in dentistry is that the client can find out in advance the cost of a consultation or a specific procedure, which is always important when choosing a clinic. Often, clinic management does not switch to electronic record keeping due to fears that information about the functioning of the clinic and patients may end up in the hands of competing organizations. Recording via a smartphone is a reliable way to avoid such an outcome, since only the client himself has the information.

! If you want to increase the efficiency of your clinic and increase your income, then try Klinikon. With its help, you automate most routine processes, free up more time for your employees and increase the profitability of your business. We are trusted by more than 2,500 beauty salons throughout Russia !

Leading programs for keeping records in a clinic

At the same time, maintaining a budget, financial reporting, and calculating wages for employees is also a functionality of such systems. Some programs have additional features, for example, the Dental Accord system provides online consultations, allows you to create text presentations of treatment, and draw up a therapy plan. The QStoma service guarantees improved data protection; the presence of this parameter can be decisive in choosing a program for clinic owners who are concerned about the safety of information. Programs such as Dental4Windows and iSrorm are also suitable for medical organizations. They have all the necessary functionality to carry out the basic processes of dental offices. The programs are available as a mobile application.

How to choose a customer accounting software provider

In order to make the right choice, you must carefully consider the following points:

1. Cost

First of all, it is necessary to study the issue regarding the subscription fee for the software product and determine how many specialists will work with the system, because, as a rule, supplier companies offer two options for payment. This is either a fixed amount, or the clinic pays for each employee working in the system (or counts by the number of chairs - in dentistry). In this case, we can recommend calculating the amount for the future and thinking about how much it will cost the company if it expands.

2. Features

Pay attention to whether the system has any distinctive features compared to others. Basically, they have the same functionality, so the presence of something original in it may influence your decision. Depending on which functions you prefer, the choice of program will be made.

When purchasing a program, you need to make sure that you are purchasing not only it, but also the accompanying service. Throughout the entire period of use, the program will be updated, refined, developed, you will inevitably need the help of technical support, and it would be better for its operation to be flawless.

4. Security

Regardless of which system you prefer to operate your company - cloud or closed-loop corporate, company managers are always concerned about the issue of data protection. Therefore, before purchasing, ask the supplier how the security policy is implemented in this software.

5. Speed

Think about the fact that the system must work quickly enough, even if it stores a huge amount of accumulated data.

6. Setup and integration

If it is important to you that the new system can integrate with the ones you already use, then be careful, because not every company can offer you such a feature. Therefore, it makes sense to clarify this point in advance.

7. Lightweight and easy to use

When introducing a new program, you need to make sure that employees can handle it. Therefore, in a competitive environment, each supplier tries to make it as clear and intuitive as possible. To evaluate the quality, you can ask the supplier company to open a test mode of the system. It is important to understand that if a system is powerful and functional, but at the same time it is not so easy to master, it is hardly worth purchasing it.

8. Cost of service

The cost of technical support varies from manufacturer to manufacturer, and some even provide this service for free. Some providers will charge you 20% of the annual service, others only have the initial installation and all calls are made on an as-needed basis with a fee each time. Therefore, this issue should also be taken very carefully.

Difficulties in introducing automated systems

Accounting programs are just gaining popularity in the medical environment, so some difficulties may arise when implementing such programs:

programs for medical centers often do not take into account the specifics of the work of a dental clinic
trial versions do not always give the full picture
developers are not always sufficiently informed about updates in treatment methods or changes in budgeting in medical institutions
Some employees have insufficient computer skills
conservative management prefers traditional accounting methods
only a licensed system ensures the reliability and safety of the service
Feedback may not be well adjusted
automated accounting systems may not be affordable for the clinic.

Brief instructions for working in the program for the clinic registry

1. Login to the program

After starting the program in the window that appears "Registration" You must enter your login information:

Name: is a combination of the first letters of the first name and patronymic, followed by the last name (in full).

For example:

Name: SNIvanov

The default password is 123; in order to change the password to an individual one, you must contact the system administrator of your healthcare facility.

2. Working in the program

In the top menu bar, select the item "Job" and in the drop-down menu you need to select the item "Patient Services":

The screen will display a “Card Index” - a list of all patients in the healthcare facility. To search for a patient in the “Filter”, fill in “Last Name”, “Name” (1), you can also search for a patient by any characteristics characterizing the patient: “Date of Birth” (2), “Document” (3), “Policy” (4) . Then press the “Apply” button (5). If the patient has not previously applied to a healthcare facility, an information message will appear “The patient has not been found. Do you want to register a patient?" Click on the button "OK"(6). Will open "Registration card".

Option 2: Searching and registering a patient in the database can be done by scanning data from the barcode from the patient's policy. To do this you need to press the button "Read barcode" point the scanning device at the barcode and read the data.

As a result of successful data reading, a pop-up window will appear on the screen "Barcode Scan", containing in the line the patient’s data from the policy:

You need to press the button "OK" to search for a patient in the database based on the recognized data. If the patient has not previously applied to a healthcare facility, then a registration card has not been created for him, so the system will prompt the user to register the patient in the healthcare facility database:

When you press the button "OK", a registration card with filled in fields will open “Last name”, “First name”, “Patronymic”, “Date of birth”, etc.:

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§ In the tab "Employment" indicates the patient’s employment; if the patient works, then indicate the name of the organization, position, etc.:

§ In the tab "Documents" The entire history of the patient's documents is stored. Tab "Identification"- history of identity documents.

Tab "Policies"- patient's insurance history.

§ On the tab "Peculiarities" information about the patient’s blood type, allergies, drug intolerance, etc. is indicated.

§ On the tab "Other" additional information is indicated, such as: home phone number, work phone number, here you can also specify information about relatives:

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Then the patient must be given a referral to see a doctor.

On the left side of the window, on the “Schedule” tab, objects are displayed that allow you to dispatch referrals to see a doctor:

§ Chapter “Structure of healthcare facilities” (1). Allows you to select a structural unit.

§ Chapter "Staff"(2). Allows you to select a specific employee from the structural unit selected earlier in section (1).

§ Chapter "Calendar"(3). Allows you to select the date on which referrals for appointments with the doctor selected earlier in section (2) are dispatched.

§ Chapter "Doctor's Schedule"(4). Displays aggregate information about the plan and progress of patient care by the doctor on the selected day of the current week at the reception and on calls.

§ List of patients by appointment on the selected day and place of service in accordance with the weekly plan (5).

§ Switch left panel tabs "Graph" and "LUD"(Sheet of updated diagnoses) (6).

§ Brief patient information section (7). Displays personal data of the current patient from the Card Index (8).

§ Chapter “Patient file” (8).

§ Chapter "Filter" (9).

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To issue a referral for an appointment, you must place the cursor on the corresponding entry in the patient selection list. On the left side of the window, on the “Schedule” tab, in the “Personnel” box, select the doctor to whom the referral is being made.

In the “Calendar” box, you need to select the day on which a referral to the selected doctor is scheduled (1). In this case, in the “Doctor’s Weekly Plan” screen, in the line corresponding to the selected day, information about the time of the appointment, place of appointment, plan for the appointment and readiness for the appointment will appear.

To print the directions, place the mouse cursor on a suitable free line of the pre-recording sheet, right-click on it and select “Put in queue” (2) in the menu that appears.

A printed appointment referral form will appear (1). It is printed by pressing the “Print” button (2). A printed Referral Referral is given to the patient. With it he comes to the doctor’s appointment at the appointed time.

Then in the “Filter” we press the buttons: “Reset” and “Apply”. The system will return you to the list of patients, find another patient and perform the above steps.

3. Completing work in the program

Before exiting the program, you must make sure that all entered data has been saved (the “OK” button has been pressed).

There are two options for logging out:

3.1 Temporary logout/change user

If you want to give your computer to another medical provider. employee to work in the program, then there is no need to exit the program thoroughly, just do the following manipulations:

Session à "Disconnect from the database."

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